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We were able to check in at 3.00pm. Room was very nice, slippers and robes provided and the tea/coffee facilities had the added benefit of a coffee machine. Bed was very comfy and warm with lovely pillows. Breakfast was good. Everything there that you would expect, cooked well and hot. We were a little disappointed though on the morning of departure when we attempted to get the lift down to reception only to find when it arrived that the maids trolley had been placed in there so we had to use the stairs. This caused a problem for my husband who suffers with his hip. Secondly, on leaving we were not informed that the barrier was open. We saw the sign in the car park saying we needed to get a token from reception, so we drove back and went in to reception to ask, only to be informed we didn’t need one. It would have been helpful to have had this information on checkout. Other than this everything else was good

Really had high hopes at first glance this hotel has so much promise, being from Coventry originally I'm so glad this iconic building has been transformed and I will say it's been done well in parts however the reason for my star rating is the following. I'm on my second night of two and sadly had to move rooms. I had Room 27 first walk in was a huge Big Double you could easily use this as a family room it was that spacious, the downside and I would soon find out is this room is a connecting room and unfortunately I had very loud neighbours to which let's say I could hear everything. I'm also not the only person too mention this on their reviews. I had to complain about the noise during the night and again in the morning. Room 27 I sadly also found the bed far too soft and had around four hours sleep. Worth a mention that Room 27 over looks the courtyard and again I found that to be quite loud. I'm already feeling drained having travelled 1000's of miles to attend a family funeral. I'm now in Room 315 and what a let down. This is not a Big Double. It has the same lovely touches that go into detail of the hotels history however the room is so small. It's not a connection room and is a corner room which is one thing. I've tried to sleep and can't again the bed is not to a great standard honestly I find premier inn have better quality beds and if it wasn't booked I would of happily of gone there tonight. Upon check out I'm going to ask for a 50% refund and won't settle for less as having no sleep goes along way for anyone during any hotel stay. I would rate the breakfast as 3 / 5 i t was nice enough but nothing special. The staff are friendly enough but sadly with no sleep and some rooms not what you think your getting ie Room 315 is definitely not a Big Double I do feel sold out and I'm just disappointed and drained. Dreading my journey home tomorrow now with no sleep. I will add sense writing this as I booked through a third party and raised my complaints I was spoken too on the room phone by a Manager who had informed me my third party had spoken too them and wanted to know what my complaint was. Once I informed them of the noise and bed quality of both rooms ie the beds they snapped down the phone to me that this is a new hotel and the beds are new. They wouldn't be issuing a refund and basically my complaint was shot down. I have worked for over 25 years in the hotel trade even owning my own business of running successful hotels and bnbs. None of my staff would speak down to a customer in such a manner. They did end the call with see how I get on if I can sleep and speak to them in the morning however my mind is made up. This hotel is being run by monkeys who couldn't manage to peel a banana, let alone run what is meant to be a 4 star hotel. It's a 3 star over all at best with no pool, the poor quality of beds,lacking an average breakfast, is not that of any four star hotel I have been at or run successfully. Thankfully my third party are not i

My husband and I are regulars, however I have to compliment the superb meal that we had on Friday night, we both had a steak which was cooked to perfection, plus the chips were crispy and hot. We were made to feel like nothing was too much trouble. What a great evening it was!

Lovely apartments. The service was very good. . Just had to ring and they were round in literally 2 minutes if there is an issue. . I accidentally put the child lock onthe hob. Very clean and modern. Understandable that they require a Deposit as the apartments are all new and if damage occurs they can recover the damages.

Other than the location (on the University of Warwick campus itself) the hotel is at best like a Premier Inn or other such budget hotel. It feels and looks like a dorm. One note to anyone walking from campus to hotel: there is no direct access from Arts Centre plaza. You have to walk all the way around business school to access car park. This was very inconvenient in the rain as it added a 5 mins walk. The room was spacious and clean, though the bathroom sink was clogged when I checked in. Resolved the next day (though the first answer I received when asking for repair was that I may have to move). On second night the hearing went out; housekeeping brought a small radiator heater… no repairman came, however. Resolved the next day. The food was cafeteria quality (both breakfast and dining room). I recommend eating elsewhere. Bar was ok, but not great. Overall, I would recommend a different hotel for the price, and taking a cab to campus. Sorry

The price is not expensive, the hotel is self-driving, the location may not be convenient for ordinary tourists. More general hotel, the decoration is also old. Hotel environment is good, useless for passengers, suitable for slow travel, leisure.

Perfect room for the night - but was disappointed that it took 45 minutes to get into my room after a long days work in London. The main door and room codes weren’t provided after my booking, and staff were confused/ repeated questions - wasn’t too impressed with that unfortunately! Would recommend but felt short changed and the organisation of the place for bookings needs reviewing.

The hotel arranged for me a room with barrier-free facilities, which was not very hygienic and made us uncomfortable. There is no air-conditioning in the room, only a fan. The UK is a bit unbearable when it encounters a severe summer.