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This was booked by my company at short notice. I would not advise choosing to stay here. Dated and lacking any effort to tidy up external areas the hotel has had no investment. This is a shame as the site is well-located and has character and a bit of history. There is evidence that the hotel is used to support international travel which was evidenced by the derogatory comments left on the bathroom mirror concerning Luton airport which appeared in the condensation after my first shower suggesting that the room cleaning was slightly haphazard. There is a need for just basic handyman work, really simple activity like touching up paintwork, holes in walls etc and removing obsolete room fittings for hairdryer and kettles that have been replaced by plug-in models. The bath plug didn’t work and shower head spray couldn’t be adjusted, wobbly toilet flush etc. Even the ‘new’ annex, which I stayed in, is looking very tired. Basic administration and effort was lacking such as updating the room folders with correct information. No mention of the internet password in the room – which required a tramp down to reception to ask. I did it just so I could leave this review. There is a nice array of coffee making items but rather marred by a lack of teaspoons which required me to stir my hot chocolate with my toothbrush handle. The signs and literature refer to the site as having a restaurant yet it doesn’t even provide a breakfast. It mentions the site as a venue for functions such as weddings; the state of outside areas and communal areas would not support this assertion. A bit of TLC could make this a good hotel and venue.

When you say Hilton you ca be sure to have a comfortable stay in there. The location of Hilton Garden Inn Heathrow is suitable and just 6 min drive from terminals 2 and 3. Be careful not to mix the Hilton Garden inn which is directly in the terminal 3. At the hotel spacey parking is available with additional 15£z Beautiful reception with ambiance. Hallways with Hilton style. Room is a bit small but comfortable. Yet the best beds, pillows and duvet for the most cosy sleep are here!!! Shower and tub are available in the room. Breakfast was not available in pit option yet we had the room with a read deal- 2 queen beds with 81£.

2nd time we've stayed here the night before a flight and overall very satisfied. The rooms are clean and well equipped and the beds are large and very comfortable. Less than 10 minutes by Uber to T3 and very short walk away from a decent pub. Only complaint is that we parked outside the entrance briefly while we checked in and got lumped with a £5 parking fee which is not made clear by any signs. We tried to question this at the desk but the staff's first language was not English and they didn't understand our query.

Nicely decorated, simple but modern and classy. Clean, accessible options available. 24/7 room service is a great service especially for late travellers but more options would be great. Shower & soaps were nice, bed was large and very comfortable. Could do with leaving a toothbrush kit as most hotels do being an airport hotel. Staff were friendly and accomodating, i am late stage pregnancy and staff accommodated me with offering a room close to reception. The price is very fair for the overall experience. Would recommend and would stay again.

The hotel customer service is perfect since before I stayed with them. I queried at a late night before I booked the hotel about the airport shuttle bus as I am flying from a different terminal. The staff on the line is very kind and helpful. Hotel staff are very friendly and efficient on check in at late night. I have paid for the breakfast but I left very early. So they have offered me to go to the holiday inn to have the breakfast instead because holiday inn breakfast section will start earlier. They provided fast checkout, similar to other airport hotels. The walking area from the tube station to the hotel is all covered and not too far. So I don’t need to worry when it is raining. But it is a bit cold in April, so make sure you have enough clothing. The hotel room is reasonably big. Only shower area is available in my room. The room is clean with a notes left by the cleaner, not sure if this is IHG policy or not. But this is really responsible. Bed is comfortable and there is charger next to it as well. There is free water bottle available in the room as well.

Arrived early in Heathrow and recommended to upgrade the room with free breakfast for £100 and instant check in, although costly but worth it for the tireless and comfort after the long-haul flight. The location is perfect for transit travellers, guess it may be the only hotel connected with covered walkway to Heathrow airport and T5 and conveniently located and connected with Heathrow express and other trains. Perfect.

It’s a very good choice for a late arrival or an early departure from Heathrow. Room and bed were comfortable. Wifi was very fast. A good buffet breakfast.

To here because of catching the flight after checking out from the uni student hall. The hotel is close to Terminal 4 of Heathrow Airport and the instructions for going to the hotel are clear, just about 5 minutes from the terminal exit near Heathrow Terminal 4. Go upstairs via the lift to the level written 'hotel'. The staff is very nice and they allow me to check in at about 12PM which is normally after 14PM without any charges. The staff is friendly and willing to solve problems. The room I got is really nice and see no dust or trash in the room. The bed is nicely tidy and all the devices in the room like tv, clothes iron and its desk, dryer, etc. The free breakfast included for all guests is not very impressive but fair enough. It's a buffet and it had bread, beans, bacon, sausage, etc, just a classic all-day breakfast you can get in the UK. The check out process is simple, just drop the card into the box named Check Out and you can freely leave.