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My reservation that was made online was cancelled without my permission. I called about a week before the stay to ask a question or make a request, and spoke to a man who seemed to be the owner. I wanted to know about the coronavirus countermeasures, so I asked about the spacing of the tables in the dining room. I was told that a nervous person like me is not suitable for the place, so I shouldn't stay there. I felt insulted and very shocked. The reservation was cancelled online without my permission. I reported this to Tochigi Prefecture, and after an investigation, I was informed that this was a violation of the Hotel Business Act (refusal of accommodation), and later received a verbal warning from the prefecture. The pension said that they had requested an air cleaner, but thought they couldn't accommodate it. Even though I hadn't spoken a word about the air cleaner to the man. It was a trip that my family was looking forward to, so I couldn't cancel it, so I went to great lengths to find an alternative place to stay. There was no apology from the pension.

A special person checked in. From the moment he parked at the hotel entrance, some waiters helped him to get to the room. Upon entering the hotel, guests will be invited to sit in the side hall and bring hot tea and cookies, very considerate. Japanese hotels do n’t have to worry about hygiene, they wo n’t disappoint guests. The best thing about the hotel is dining, whether it is breakfast or dinner, it is very rich. Breakfast is available in Japanese and Western style. Dinner is a fixed menu. There are about ten degrees. The dishes for two nights will not be the same. The recommended order includes dinner, especially for friends who have fun around. When we went, it was about 6 o'clock in the evening, and the shops and restaurants were closed, leaving only a small supermarket. There is no 24-hour convenience store near the hotel, so be careful.

We ordered breakfast and dinner in this hotel. The food was good and delicious. The room price seemed to be a bit expensive. This hotel has a Chinese-speaking staff to communicate and solve many problems.

My wife and I booked the Nikko Station Hotel II for April 13 - 15 as a non refundable reservation. This week, the US State Dept issued a Level 4 warning for all US citizens to avoid international travel due to the COVID-19 pandemic. In spite of their normal policy, the Nikko Station Hotel II made an exception due to the COVID-19 pandemic and issued a full refund. We will reschedule our trip to Japan after the pandemic passes and WILL DEFINITELY rebook at the Nikko Station Hotel II, as they have shown excellent customer service in a difficult time!

I adore the Ritz Carlton brand - whether in Paris, SG, Dubai or HK - you are guaranteed an experience that is captivating. Unfortunately this is not the case in Nikko. I am not a hotel guest. But since I am in lake Chuzenji & have heard so much raves about the hotel, I thought I would drop by the admire the beauty & splendour of the Ritz in lovely Nikko. I didn’t have a restaurant reservation, but being low season in Nikko, I wouldn’t think it will be a problem to get a table for 2 for lunch? Unfortunately, I was wrong. So wrong. I was told the hotel is booked out the whole day for dining in Lakehouse? I enquired - how about any other restaurants? No, Mam. Non available. I can wait - it’s already 1.30pm, surely a table will open up pretty quickly in very quiet Nikko at the moment? The lady replied - that’s the thing - we are booked out the whole day, just for today. Well deeply, I cannot stop rolling my eyes. Fine, I don’t need to be captivated with the splendid of Ritz by Lake Chuzenji given the arrogance & lackadaisical service, just because I am not a hotel guest? Worse was this conversation did not take place in the warm hotel lobby. I was standing at the hotel entrance in cold winter afternoon. Thanks you Ritz, for the very very very cold reception. The pure ignorance & discrimination for non-hotel guest.I am truly enlightened.

The hotel is very beautiful - ambiance was great, room was great, staff were excellent. The very clean common kitchen with complimentary coffee, tea, and miso soup was awesome and a boon to the travel weary. We could warm our food in the microwave and conventional ovens. The hotel also offered artisanal bread, pizza etc. for purchase, which could be reheated or baked in the ovens. Altogether a great hotel but it was far from the main area near the train station where most of the restaurants and convenience stores were.

The service and courtesy at the hotel were great. This time I was traveling by myself. When I arrived at the hotel gate, a staff member showed me the parking direction. Then another staff member came up to me and asked me my name. After I unloaded my luggage, I parked my car. Give it to the first clerk. When checking in at the front desk, the explanation is very clear. Please note that it is always a suburban hot spring hotel and the staff has limited English. After checking in, there is a welcome drink + snack in the lobby. Unexpectedly, there is also ice cream. After that, you can enjoy the hot spring bath. After the bath, you have dinner just in time. This is a buffet style. It may be the crab season. Crab tempura, crab ax pot rice, and crab sushi rice are very fresh and sweet. After dinner, there will be a show at the hotel. I’m not sure if it will be on Sunday first. The breakfast buffet is relatively ordinary, just normal.