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Stayed here in early 2000s when it was the Crown Plaza. It’s still a nice place to stay even with current closures of pool & restaurant. They are currently working on some exterior repairs and rooms are still very comfortable. My only real issues are the sheets on the beds are wrong size and don’t fit mattresses so sleeping ends up pulling sheet and mattress pads off while you are sleeping exposing mattresses to body, and only one elevator out of five is in service. Staff are multilingual and very respectful nice and attentive. Location in Paseo Colon area is good and offers great views across Nuevo Laredo at night.

My experience in reception was very bad, I had a reservation with check in at 3:00 p.m., I was made wait two and a half hours to give me my room, the receptionist is pointing as guests arrive and the passage with each room was very long, I had to get up to present my disrespect and at the moment they made me deliver from my room where the procedure with me was already very short, I think it is a chance ree since many guests waited too long and they had the same disconformity, it is important to consider the valuable time we have and it is not possible to wait for two hours to be able to receive only our room, I have visited several hotels of the same franchise and in all has been very good service, so I can add that breakfast service is good and the transport service you have at the hotel in this case I gave you use and was very kind of the driver and punctual, Not everything is bad but I am sure that if you improve the reception and check in the guests' stay and the image they give as hotel will be very pleasant

The attention and room service very good, the only thing that could improve is the cleanliness of the rooms, Carpet stained and there were still belongings from the previous guest under the bed

Group Posadas remains the best option in New Laredo but this hotel requires greater corporate support to have similar conditions to other locations. The facilities are clean and functional and needs to be improved in some services such as the gym (only have a few walkers), the variety in food and staff in the dining room . The TV screen is the largest and better than the rest of the hotels in New Laredo and the beds are very comfortable.

Excellent stay I recommend you very well ambient and very friendly all workers the gym laberca very clean the lobby the buffet everything very well in excellent conditions the parking the location everything very well.

overall good stay, only real issues were with the restaurant, not the server, but kitchen in afternoon were understaffed and food was inconsistent in coming out to us. Staffing overall were very courteous, friendly, and helpful. Rooms were clean and spacious. Beds were comfortable, amenities were varied depending on what was in your room.Pricing was higher in comparison with amenities of other hotels in which we have stayed.