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I would love to come again and must recommend this to all of my family and friends. Overall, it was a good experience over here and the staff and service were all excellent. I must give it 4 stars as it deserves this.

Nice hotel Elnor restaurant staff was perfect &hospitality and nice service Makkah towers wide room Housekeeping and room service was very helpful .................................................................... Thanks 😊

It’s a very nice hotel. Walking distance to gate 79 (10 minutes) which leads directly to the Kaaba. There’s two towers, 1 & 2, both have a great breakfast. There’s two restaurants in tower 2. There’s a cafe which can make birthday cake if you so wish. There’s a nice prayer room inside the hotel. I would highly recommend this hotel.

Very near Haram and all amenities. Rooms are cleaned regularly or on demand. Restaurant services good but with some limited choice. Only problem were the size of rooms. Although we knew it will be smaller but did not expect that smaller. There were no table to keep at least 1 luggage and I had to crawl to my bed as only one side was open. On request, they changed the room to a slightly bigger room. For the price I might use it again.

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

The hotel has a prime location close to Alharam. The Haram broadcast is a nice addition. The staff was friendly and professional. Special thanks to Mr.Ahmed from the front desk for welcoming me and my family. A thank you is also due to Mr. Akram from the housekeeping. The hotel has a direct access to the mall which is very convenient. The fruit basket was provided upon arrival. The laundry service was very quick. My stay was really comfortable and I will definitely revisit.

Good service by house keeper Abdul Hakim also he so friend house keeping department is also excellent and the over roll service of the hotel is good also near the Haram our room no,3835 the service was excellent and supervisor Majid roll excellent job and very friendly

The hotel is a number 8 towers which look like they used to be apartments. Very high end, with lots of lifts and friendly reception staff in the lobby. We had a partial view of the clock tower which was nice. They offer a good buffet breakfast, restaurant and in room dining options, however, the wait times for eggs and pancakes is too long. The hotel also offers a shuttle service, 5-10 minutes wait and which can be manic during busy times. People push and shove to get on as its everyman for himself like you would see in third world country. The shuttle service is 10-15 minutes to Haram and is about 20 minute walk to the holy mosque. I would prefer to be closer to the mosque next time and within a 5 -10 minite walking distance as getting to prayers in the mosque requires being early about 1 hours before if you want to pray infront of the Kabaa and can make one lazy to go back and forth because of the distance and waiting for shuttles.

Marvellous service by Samy and Mona at Breakfast restaurant - The Kawthar. All the staff are courteous and ready to help with any need. Masha Allah Princely accommodation at cheap prices. I would visit Conrad Makkah again and again.

Very good hotel..rooms are good and spacious. Kaaba view is excellent from hotel. The breakfast was absolutely fantastic. Good spread with lots of option. We were served with so much of care and specially Mr Ashraf was very very helpful and gave the extra mile to us and took care of us even the minute details specaily for my mom . That's what you call hospitality. My rating *****. Must try people like Ashraf make the difference between other properties and this.