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The highlight of this hotel is the incredible staff including the front desk, valets, restaurant staff, and room attendants. Exceptional customer service on all fronts and very welcoming. Love the new decor and the historical pictures of Buffalo throughout the hotel. The lobby decor is beautiful and provides a wonderful relaxing atmosphere. My only complaint is that I thought breakfast was pricy at $25. The dinner menu at the restaurant is reasonably priced and totally enjoyed dinner and dessert. I also loved the warm decor of the room.

The hotel is located in the center of Buffalo, very close to the Civic Center. The hotel is decorated in a classic style. I booked a suite, not including breakfast. The western restaurant on the first floor of the hotel can be ordered by myself. The room is very large, with kitchen, living room, 2 bedrooms, 2 bathrooms, very much like it! The hotel service is good, the front desk is very welcoming and can store luggage.

I am sure that, at some point, this hotel was first class. Unfortunately, it appears that something has allowed them to lose sight of the small things that make the difference between what they WERE, and what they ARE. First impressions were very good: historic architecture, classy music in the lobby and elevator, very helpful front desk. But then, then the shine started to fade. It took over an hour to get ice delivered to the room. The “smart shower” did not work and we needed to move to a room with a working shower. 75% of the menu items that we ordered at restaurant were different than, as described on the menu. The public hot springs area (just outside our window) was filled with people playing load music until after 11PM. (Even though they have a sign stating no music allowed.) It is too bad that skimping on the small things shines a poor light on the employees who are trying to do the best that they can.

We stayed here September 28 as part of our Niagara bus tour. I wish we knew that the hotel was next to a TGIF. IWe could have had a late dinner here instead of the overpriced food court where our tour bus took us. The room was fairly comfortable although we had to ask for additional towels as they only supplied us with two when we are a party of four. It is supposed to be a non-smoking hotel but our room reeked of cigarette smoke. As with most hotels during this pandemic, they have done away with items that could be a potential health hazard like drinking glasses and tiny soap bars. They instead have those bottled soap, shampoo and conditioner dispensers. Unfortunately our conditioner dispenser did not work. I was excited to find a Kcup single brewer in the room but alas that too did not work. The HIE offered a warm breakfast of freshly prepared mini pancakes, egg and cheese omelet, sausage. One can opt for a healthy fare of yogurt and fruit. Understandably they only had bananas and apples as an option. I am writing this to keep the management aware and accountable for the safety issue I reported to the front desk. The door of room 303 requires brute force to open. One has to literally kick the door in to open from outside. My brother and nephew had to pull the door open to let us out. Obviously this is a quick fix but certainly one that should not be delayed or ignored. I hope management will take note of this report.

The male staff in the evening shift is very friendly, very patient, always smiling, and the service is very good! It rained outside and I also borrowed an umbrella for me. The room was great, my room was on the top floor, there was a balcony in the room and the bed was very comfortable! The location is very good, just in the city center, to various attractions, shopping and shopping, the surrounding restaurants are very convenient, it should be the best hotel I have ever stayed on this trip! If you have the chance to go to Berlin again, you have to choose this hotel!

Stayed here on March 16th. We were in town to attend the Journey concert. At approximately 5:30am, the fire alarm went off. It was a loud screeching alarm. We were advised over an intercom to evacuate the property. It was rainy and cold and we waited outside for over an hour. We were finally advised to go back to our rooms. After getting back to sleep, we were again awakened by the smoke alarm at 10:00am. We weren't going to go stand outside again, so we gathered our belongings and left the hotel. I sent an email to Marriott customer service asking for a partial refund or some Marriott points for our inconvenience. As of this date (March 29th), I have not heard back from them. I've been a Marriott customer for many years. Very disappointed in their poor customer service!

A very good hotel, like the feeling of home, super warm, good service, very intimate, the hotel specializes in the car you want to go, the charge, but not high.

A last minute find and it was amazing!! Very welcoming staff and clean spacious rooms!! We had a 7th room floor and when we opened the drapes in the morning we realized it was actually a Lake view! We got in late so had no clue about the gorgeous views of the Lake and City! Beds were comfy! Big shower! Breakfast was a bit busy and hectic but the staff did their best at trying to keep up and there were many delicious options! Starbucks attached to the front the of the Hotel! Pool area looked nice! Clean and safe neighborhood! Only 30mins from Niagara Falls!!