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Sally Naidu is the manager and she goes above and beyond to accommodate travelers. I lead tour groups and for many years we have stayed at this hotel. Many staff members have been there year after year and that is a great testament to the management and staff morale. This hotel is always very clean and has lots of extras like an excellent breakfast, secure gated parking, free shuttle to and from the airport, lots of amenities and a beautiful relaxing environment

We stayed here for 2 weeks. The staff is super friendly. But, There is a major breakdown in communication between the front desk and other staff. Our TV in the living room was not working. Called the front desk they said maintenance would be right over. Hours later and many phone calls to the front desk, come to find out there was NO maintenance on sight that day. The other huge issue was the get our room cleaned. We had asked to have our room cleaned very other day. We would let the front desk know when we would be out of the room so they could clean. EVERY time we came back from being out of the room for several hours (3-5 hours), our room was never done. One time they only cleaned 1/2 our room. The other half was left dirty. So we had to call them back in to finish cleaning. It was a mess. The pool was great except no lounge chairs. The breakfast was good. Had a good verity and had alternative milk which was awesome. The price was reasonable. We are on fence if we will come back or not.

Checked in late at night. Bliss front desk was very helpful and friendly.Has worked there for several years. Very passionate and making sure you have 5star service. Hotel has balcony with chairs and table facing courtyard.Very peaceful and quiet. Does not feel like you are in the city. Staff at check out very friendly and helpful. Bell from area knows great places to dine.

Front desk was very helpful and nice the breakfast was good and the hotel was very quiet nice and dark rooms to take a nap in I would rate this hotel five stars The only negative I have to say is the construction on the road but the hotel itself is great

A Ritz Carlton property is held to higher standards than most. So, a review of an RC property should reflect that standard. I have stayed at this property several times, but when it was Four Seasons prior to becoming a Ritz. This property has always intrigued me, mostly how it has survived in such an interesting, transitional area in DFW. The property is older, though has been kept up nicely. Upon driving up to the hotel, it seems more like you are entering a senior living community. The building is a clunky brown on brown cluster that rises out of a questionable neighborhood of ***** malls and shopping centers. Don’t get me wrong, the grounds are nice and the facility is well appointed. Upon check in, the line was 31 people deep, snaking through the lobby. Rooms were not ready which required luggage to be stowed. Staff were friendly and offered a water bottle for the wait. The rooms, though tiny are very nice. Nice furnishings, good bath products and real coffee mugs! don’t see this often. Turn down service is a nice touch. Unfortunately the pool was closed! during my stay. What a horrible time to close a pool for maintenance during a hot week in Texas with several conferences going on. They allow you to use a facility next door but honestly it was a big hassle. Due to being constrained in a neighborhood, there’s really no where to go for a walk or run. Once you leave the property it’s busy streets, so I opted to jog in the parking lots which was a bummer. Again, facility was clean, people were nice but I guess I just expect more from a Ritz property.

Standard American 4 star hotel service. The breakfast is simple. There are many restaurants around a 10-minute walk, which is very convenient.

I think it is a recommended hotel for business trips. The size of the twin beds is wide. The necessary services are decent. The transportation wasn't bad.