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A reservation was made for my Father In Law and Mother In Law, earlier in the year, to attend a wedding in Keene, NH. The reservation was for the Best Western Plus, 401 Winchester Street, Keene, NH 03431, for a handicap room, as my Father in Law is in a wheelchair ad was in need of a roll-in shower and handicap-width doors. My Sister-in-law called 2 weeks prior to reservation date to confirm this roll-in shower in the handicap room. My Father in Law and Mother-in-Law were given room. The room did NOT have a wheelchair width door to enter the room. It also had NO roll-in shower, as requested in the original reservation AND confirmed 2 weeks out. I went to the front desk to inquire about the room assignment. I was told that all roll-in rooms had been assigned long before the reservation was made, that the handicap rooms had NO roll-in showers. I expressed that this went against what had been reserved many months ago, and I was told that when the manager was in the hotel the next day, the dispute would be made “right”. This never happened (the stay was two nights). When I checked out for my Father-In-Law and Mother-In-Law, no accommodation had been made on the bill for this less than adequate room. I was told by the person on front desk that this was not something would happen.

Despite Covid 19 restrictions, my partner and I had to spend some time in Keene, NH, and the Marriott Courtyard was perfectly situated for our needs. Parking is free and close to being on site, and there are many restaurants and bistros in walking distance offering curb side pick up, and the bankers and lawyers we needed were close by. This hotel looks either very new or freshly renovated. However, I find that any in-city chain hotel looks pretty much the same no matter the chain that owns it or the locale. Each place needs to have a somewhat glitzy high-end reception desk staffed by someone with an easy smile; some sort of bar or bistro in the lobby, doubling for that morning coffee and complimentary “breakfast” bar of bagels or muffins. Whether its Keene or Peoria, its about the same. Ditto for the rooms: narrow side to side but a long view through the large window overlooking whatever town you’re in. A mini fridge, maybe some sort of coffee machine, shower with unique soap offerings. This Marriott Courtyard checked all those boxes, and the room had a posh men’s club feel with lots and lots of polished dark wood -- so much so that it felt a little oppressive, despite the large window overlooking a parking lot. Maybe it’s more welcoming on bright days. But…. a 2 queen bed room for two travelers, but only one upholstered comfy chair? We had to take turns being comfortable in the chair to watch the big screen TV or to sit on the rolling desk chair. The mini fridge had a tendency to growl most of the night, somewhat like a tiger with indigestion. The State of New Hampshire seems to take Covid precautions very seriously, as does Marriott. Once rooms are sanitized staff affix a sticker bridging the door and the doorframe, so you are assured no one has been wheezing or sneezing in the room after cleaning. Marriott has nixed the complimentary coffee and pre-wrapped muffin as a precaution. But the food coop behind the Marriott has good coffee, great pastry and doesn’t seem overcautious in letting you get them. Overall, a great location, very decent rooms and serious (maybe over serious?) attention to Covid precautions.

This is a lovely hotel in an amazing location that won’t break the bank. What a surprisingly charming little hotel! Though this hotel is amazing, it’s value is in its staff. We were in town for a funeral and the kindness and care we were treated with was above and beyond the norm! From the daytime counter lady, the lovely Ms Bonnie to the hardworking Manager Michael they really went above an beyond to accommodate. They even went so far and to put my daughter (who flew in from another country where she is a student) and her fiancé (that she doesn’t get to see while she is in school) in a lovely room with an amazing view. I will end with their are no words to express my gratitude to them for making a horrible situation as pleasant as possible.

We are Parents of a local college student. One of the breakfast items offered was gluten free/peanut free blueberry muffins for my food allergies. THANK YOU! The pool is clean and pleasant - but a bit cold - both the air and the water. The room was clean and the beds were comfortable. We like that the sink is not in the same room as the toilet and the shower; more practical. The tub has the zip line (drying line) across the top to hang out wet bathing suits. The gentleman that checked us in was very courteous and friendly. We are practical travelers on a budget. We look for cleanliness, quiet, basic comfort, courtesy and a practical meal.

At first, checked me into an extremely dirty room. Seemed as though someone else was s staying in it. Quickly rectified the situation once alerted