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Very comfortable beds, quiet, nice lobby and courtyard where we hung out with friends after returning from out 60th H.S. Reunion. Rooms were clean and very nice, but also are being updated and renovated right now. Bistro [breakfast] staff were friendly as can be, food came out of the kitchen promptly, with any empty dish cleared immediately. The staff were the best part. Front desk clerk Ashley helped us by printing a small document I needed from my e-mail on my phone, housekeeping manager Denise immediately offered assistance without being asked, to a tablemate who choked on his food, and I could go on and on about their kindnesses, always with a smile and great eye contact. The manger was very responsive to inquiries and requests, too. These folks each have a great personality and have been well trained. One of the Bistro staff was having great concern over family and friends suffering this weekend form the fires in Lahaina, Maui, but was attentive and professional in spite of her personal angst. A good value, we will stay here again.

We needed to find a Hyatt the was located near the airport, Ford Museum, and the River Walk and this place was the place we were looking for. Each place was located within 20 minutes of each other to keep our car time to a minimum. The front desk girls were kind, happy, and helpful - always with a smile on their faces. The hotel has an indoor pool, exercise room, and a great free breakfast that was not your typical cold foods and juices. Eggs, sausage, potatoes, waffles, fruit, and the list goes on. If we come back to Lavonia, we will be staying here.

The location is very good. There are some Chinese restaurants to choose from within 15 minutes. The Detroit Airport is only about 20 minutes away. Of course, these are all you need to bring your own car. If you don't rent a car, it is really difficult. The hotel feels like a hotel. It is more like a self-service apartment. The room we live in is two bedrooms and one living room with two bathrooms. The 1.5-meter bed in each room is also very comfortable. You can cook for yourself, but the cooking fumes can't go out, you can only cook some light and steam. The service staff are generally very friendly, breakfast is not suitable for the Chinese people's appetite, but can also be full, with yogurt, fruit, cereal, bread, eggs, cheese, beef patties and so on. There is also a small swimming pool and a small gym, basketball court, and if you need to print on your computer, it's free and convenient.

this hotel was clean and comfortable, would recommend to other travelers. a little skimpy on the amenities, one small bar of soap for two people. not the usual holiday inn. restaurant was closed so don't plan on eating there. breakfast was ok but very limited selections.

The room is large, clean and breakfast is OK. However, there is nothing near the hotel. There is a mall in the place where you can walk. There are also many restaurants nearby. It’s only from the Detroit airport that it’s only for rent.

Me and 2 of my kids are currently staying here because my 16 year old is in the Jr. Gold national bowling tournament. My brother who lives in Grand Rapids recommended this hotel and I'm glad he did. The 2 ladies who were working the front desk when we checked in were very friendly. Every day so far the one who checked me in has asked how my son did bowling which adds to the personal touch which I love. Our room was clean and comfortable and we enjoyed the pool as well. The fitness center is one of the best I've seen in a hotel. On top of treadmills and ellipticals which a lot of hotels have they have a leg curl and leg extension machine, cable crossovers and dumbbells that go up to 45 lbs. and 2 benches. If you're in the area I would definitely recommend staying here.

The bathroom sink was leaking and the television didn’t work

Enjoyed my stay

This hotel is in need of a remodel. My bathroom tub surround was all delaminating, curtain rod loose so curtain didn’t stay in place and burnt out lights over sink. Table with microwave on it was leaning and carpet felt icky. Also came in one night after dinner and whole second floor hallway smelled like ****. Everything in my suitcase, even clothes I didn’t wear, smelled and had to be washed when I got home. Breakfast area fridge was full of expired yogurt. Only reason I gave a 2 rating rather than 1 is because the mattress was super comfortable and the guy running the front desk was exceptionally friendly and helpful.

I usually like staying here because of the location, breakfast and ability to use the digital key from my phone. I usually stay here several times a year in the same room in the back of the hotel due to convenience, but this time there were a couple of issues. I always get a digital key so I can limit my interactions with others and often because I fly in really late and like to go straight to my room. Unfortunately, this time the digital key did not work on the outside door and this was very disappointing, considering I arrived at about 2 AM with all my luggage in tow. Luckily someone was going in at the same time so I was able to go in with her and the digital key worked fine on my room door. The second day though the same thing happened as I arrived about 10 pm and again, luckily someone was coming out so I was able to go to my room that’s night. By it being late both nights I just reported this to the front desk to get a regular key for the outside door and also to inform them that remote entry is not working with a digital key and they should have someone fix this for those that have rooms at the back of the hotel. I also had problems with my sink clogging and draining really slow. I reported this to the front desk and asked for maintenance, but they never came to fix it. The toilet is also still loose and needs to be fixed (this was also an issue when I came in October and it looks like no one has fixed this either). lastly I was staying for five days so on day 3, I asked for the bathroom to be refreshed and had to call a second time after waiting about 3-4 hours to have someone come. They were nice, but unfortunately I was again disappointed when I took a shower and there was still no body wash available. I don’t know what is going on at this location, but they really need to get it together.