Anonymous User
July 27, 2022
Stayed in the so-called 4-star Zhongcheng Hotel, the overall sanitation environment and service are not up to the standard. The current situation and feeling evaluation are as follows: 1. Hygiene: the bathroom floor mat is made of raspberries, and the showers have formed patina and A lot of white sediment, the dirt left by the decoration on the window glass has not been cleaned, it is very dirty; the green plants are very unsightly; the floor drain is estimated to have not been cleaned all the year round; 2. Environmental aspects: the room with the big bed facing away, the window It is not correct, the room is irregular; the distance between the bed and the TV cabinet in the room is too close, and the layout is unreasonable; 3. Service: The experience of staying is not good, the professionalism of the handling personnel and the lack of emergency training, the first The response is to ask the customer that the order has not been placed, and it is not to check whether there is an order in the check-in system; it takes 15 minutes to complete the check-in after switching 3 counters; no guidance: elevator room, breakfast dining place and other necessary information; 4. In terms of facilities: the shower is broken; the menu for breakfast is missing. The overall rating should not be an upscale 4 star hotel.
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