Tongli Lake View Hotel

Looking for a weekend getaway with the little one, I found this hotel close to home, about a 30-minute drive from the park. I was pleasantly surprised! This hotel has its own beautiful lakeside property with a Suzhou-style garden. The lanterns at night create a truly enchanting atmosphere. The overall environment is perfect for families with kids and seniors. The pace of life slows down, allowing you to enjoy the scenery, swim, relax in the hot springs, and there's even a children's play area. In this regard, it's much more comprehensive than other all-in-one hotels I've stayed at before. The accommodation itself is clean and cozy. I was worried it might be noisy, but it wasn't at all; the night was completely quiet, which was great for the baby's sleep. The service was exceptional, especially from Manager Wang. From helping us with our luggage at check-in to patiently showing me different room types when I was undecided, her service was truly commendable. Thumbs up! This trip was a bit short, but I'll definitely be back for a longer stay next holiday to fully enjoy everything.

This hotel is quite spacious, with a beautiful interior environment, including its own gardens and lakes. It's a great spot for photos, and you don't have to deal with crowded tourist spots outside. Even though it's an older hotel, it's been recently renovated, and the facilities are well-maintained. The blackout curtains are excellent, and the bedding is very comfortable. The only minor drawback is the poor soundproofing of the doors; it can get quite noisy when people are talking loudly in the hallway. The mini-fridge's drinks and snacks are all complimentary. The staff's service attitude is also very good; the cleaning ladies always greet you warmly. What's most surprising is that the hotel has its own 'Sanwenna' (sauna/spa area) where you can shower, bathe, and use the swimming pool. The changing rooms, shower rooms, and hot tubs are all very clean. There are also many activities available at the hotel, such as kayaking, golf, and feeding small animals. It's also very close to Tongli Ancient Town, just about a 10-15 minute walk away. The hotel breakfast offers a good variety, more suited for Chinese palates, but it has all the essentials. The hotel's Chinese restaurant has good food and ingredients, and the prices are reasonable. However, the service staff's problem-solving skills and overall service level are lacking. Dishes are served without any order, with dim sum and vegetables arriving at the same time. Their attitude when taking orders is also not great, and they charge an additional 10% service fee for non-guests (though hotel guests are exempt). Honestly, I'm not sure what service they're providing to warrant it.

The room was clean, and this time I brought my mom along. She has some mobility issues, so it was a pleasant surprise to find the hotel had a shower chair for seniors, which was very convenient. I've stayed in many hotels, but this is the first time a duty manager added me on WeChat to help with any issues immediately. All the staff we encountered greeted us with a smile. A truly excellent stay.

I booked this hotel for my parents and children, and they were very satisfied with their stay. The service was attentive, the hotel environment was great, and there were plenty of activities for the kids, making it perfect for a family trip. The complimentary travel photography included makeup, costumes, and hair accessories, and the photos turned out really well. It was a very pleasant stay overall.

Facilities: Very complete and kid-friendly! You can feed little bunnies, and there's a children's playground. Adults can also play billiards, badminton, table tennis, and swim. Cleanliness: Pretty good. Environment: Fantastic! It's right next to Tongli Lake; the hotel itself is a beautiful scenic spot, very comfortable. Service: All the staff members have a great attitude.

Took my kids to Suzhou Tongli Lake Hotel for a weekend stay. Their logo is a hoopoe bird, and the experience exceeded our expectations! The room was new, spotless, and thoughtfully detailed, making our stay incredibly relaxing and comfortable. The family-friendly facilities were fantastic: outdoors, you can feed bunnies, and the kids' play area was clean and safe – my child didn't want to leave! The heated pool had crystal-clear water, perfect for both adults and kids to enjoy. The buffet offered fresh, diverse, and delicious food with plenty of choices. On Sunday morning, we did a travel photoshoot in the Suzhou-style garden right next to the hotel. With its white walls, dark-tiled roofs, winding corridors, and ornate windows, every step offered a picturesque scene. It's a wonderful family-friendly hotel with a serene environment and attentive service!

The duty manager, Manager Zhao, contacted us even before check-in. He arranged a Hoopoe-themed room for us this time and informed us of the check-in details. On the day of arrival, he contacted us in advance to greet us at the main entrance and helped with our luggage. The room came with a special telescope, Hoopoe-themed cushions, and bird-related decorations. My child loved it, and we'll definitely come again.

April, the most beautiful time of year, and I took advantage of a rare opportunity to travel. A huge thank you to Liu Qin, our guide from the hotel, for making this trip so special. She proactively added me on WeChat and thoughtfully helped us with directions, recommending nearby attractions and delicious food. When we arrived, a lovely young lady named Zhang Ting greeted us warmly, showing us to our room and explaining breakfast options and recreational facilities. In the evening, Jiajia and Xiao Wang even accompanied us on a stroll through Tongli Ancient Town, allowing us to experience the charm of a Jiangnan water town. The next morning, Xiao Cui guided us to the restaurant for breakfast. If only I had more time, I would have loved to stay a few more days. Looking forward to my next visit!

The room was very clean and tidy, and the environment was exceptionally good. It's right by Tongli Lake. The hotel itself is a Suzhou-style garden, and it's beautiful to walk around in spring. The photography service they partnered with was also excellent.