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Excemon Cixi Guomai Hotel Guest Reviews
4.7/5
Outstanding
425 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(425)
Positive reviews(419)
Reviews with photos/video(19)
Convenient parking(25)
Friendly front desk staff(14)
Quiet & comfortable(9)
Located downtown(9)
Large rooms(6)
Good sound insulation(5)
Delicious breakfast(4)
Amazing natural light(1)
Negative reviews(6)
Puneet Khubani
Deluxe 2-bed Room
Checked in Jul 2024
Business travelers
14 Reviews
4.7/5
Amazing
Posted on Aug 21, 2024
Center of the city
Response from Property: Dear guests, thank you for choosing to stay at our hotel and sharing your stay experience. We are pleased to hear that you are satisfied with the location of our hotel. We are committed to providing a comfortable and convenient stay for our guests. We hope you have enjoyed your stay at our hotel. If you have any other needs or suggestions, we will be more than happy to help you. Thank you again for coming and look forward to your next visit. Wish you a happy life!
ShaDy Nashwan
Checked in Jul 2022
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2022
Unbelievable this hotel everything is perfect price area stuff , best option in this city. They allow foreigners to stay
Response from Property: Thank you very much in your busy schedule with a few seconds to write this text, your affirmation and support are our power, I wish you Pepsi, everything goes well!
Jizhidexiaogou
Deluxe 2-bed Room
Checked in Oct 2024
Business travelers
105 Reviews
4.7/5
Amazing
Posted on Dec 1, 2024
I had a good sleep in the room and the bed was comfortable. There is a night market just downstairs. The location is great.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your valuable feedback! We are happy to hear that you were satisfied with the comfort of our room and location during your stay. Your satisfaction is our greatest motivation. The comfort of the bed and the overall peaceful environment of the room are the goals we have been striving for. We are very pleased that you can enjoy the convenience of being near the night market while also having a wonderful sleeping experience. Thank you again for your choice. We look forward to having the opportunity to serve you again. We hope that you will feel the warmth of home and our sincere service whenever you visit us again in the future. I wish you a happy life and look forward to seeing you again!
Guest User
Family-friendly Family Room
Checked in Sep 2024
Family
1 Reviews
1.5/5
Posted on Oct 9, 2024
We checked in during the National Day. On the day of check-in, the front desk said that the parking lot was full and we were asked to solve it ourselves. The next day I went to the ancient town and came back and I could park it, but the location was very small. On the last day I found that the car had been scratched, so I guess it would be useless to look for it, so I left.
The third floor is a ktv. The soundproofing is not good at night. There are people staying next door in the middle of the night, and they have to run around and play games... It's really 3Q.
The shower faucet in the bathroom is broken. You can't flush it on your body, you can only wash it with your hands...
At 7.8am in the morning, Shanglinfang started playing music. It was too noisy and I couldn’t bear it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We sincerely apologize for your dissatisfaction with hotel parking, soundproofing, bathroom facilities, etc. We are deeply sorry that our services and facilities did not meet your expectations. Regarding the parking issue, our parking lot did have some conditions during the National Day, resulting in insufficient parking spaces and causing you inconvenience. We are deeply sorry for the inconvenience. We have taken steps to add parking spaces to ensure your parking issues are resolved next time. Regarding the sound insulation issue, we have conducted a comprehensive inspection of the room and strengthened sound insulation measures to ensure that your accommodation environment is quieter and more comfortable. Regarding bathroom facilities, we have inspected and repaired the facilities in all rooms to ensure that the facilities are in good condition and make your stay more comfortable. Regarding the issue of playing music at Linfang at 7.8 a.m., we have communicated with the merchant, and the merchant has agreed to adjust the volume to ensure that your rest is not affected. We value your feedback and we will continue to work hard to improve our services and facilities to ensure your next stay is even more enjoyable. Thank you again for your feedback and we look forward to your visit again.
Jianting=738
Executive King Room
Checked in May 2024
Business travelers
2 Reviews
1.0/5
Posted on Jul 25, 2024
Very average, not as good as a budget hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret that we could not give you a good stay experience. If you have any questions or need services during your stay, please let us know and we will actively provide you with services. The hotel has always been committed to improving the comfort of guest rooms, and we will also strive to create a wonderful stay experience for every guest. Looking forward to your visit again! Wish you a happy life!
Guest User
Deluxe 2-bed Room
Checked in Jun 2023
Other
1 Reviews
1.5/5
Posted on Jul 12, 2023
The room smelled musty. Even though I changed it once, the result was the same. I was falling asleep after 10pm when I suddenly heard the sound of running water in the bathroom. It turned out to be dirty water leaking from upstairs. Therefore, I changed the room again at 11pm. Something happened, and I ended up being smoked in the musty smell all night.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that your stay experience in our hotel did not meet your expectations. We take your feedback very seriously and apologize for any trouble and inconvenience caused to you. Regarding the musty smell problem in the room you mentioned, we attach great importance to improving the sanitary environment and will immediately notify our cleaning team to inspect and deal with it to ensure that similar problems will not happen again. At the same time, regarding the dirty water problem you encountered during your stay, we will further strengthen the maintenance and inspection of the sanitary facilities upstairs to ensure that the water pipes are operating normally and avoid inconvenience to guests. We are deeply sorry and will seriously reflect on and rectify this incident. We will strengthen training for our staff to improve their service awareness and professionalism to ensure that every guest can enjoy a comfortable and clean accommodation environment. Thanks again for your feedback, your opinion is very important to us. We sincerely hope to have the opportunity to provide you with better service again and create a pleasant and comfortable stay for you. If you come again, we will serve you wholeheartedly and look forward to your understanding and support. Wish you a happy life! Sincerely, the hotel team
Xiaozhi_randy
Deluxe King Room
Checked in Jun 2023
Family
82 Reviews
2.5/5
Posted on Jul 11, 2023
The experience is not good, parking is troublesome, and the service is average. Very poor value for money.
Original TextTranslated by Google
Response from Property: Thank you for choosing Guomai and writing your review. The hotel is located in Cixi Central Business District. Due to the large number of guests consuming conferences, guest rooms, catering, entertainment, etc., parking spaces are relatively tight. There are security guards in the hotel parking lot for daily management. You can follow the security guidance. Just parking is very convenient. Looking forward to meeting you again and wishing you a happy life!
Guest User
Deluxe 2-bed Room
Checked in Sep 2023
Other
5 Reviews
1.0/5
Posted on Oct 11, 2023
Not even a comb
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret that we could not give you a good stay experience. We will pay attention to room quality inspection to ensure that the room is clean and comfortable. In order to implement the relevant provisions of the "Ningbo Municipal Domestic Waste Management Regulations" and the "Implementation Opinions on Restricting the Use of Disposable Consumer Products in the Ningbo Hotel (Guesthouse) Industry", starting from October 1, 2019, the hotel will no longer proactively provide scrap waste to guests. 10 types of disposable items such as razors, washing powder, conditioner, body lotion, bath salts, shower caps, bath flowers, combs, matches, shoe polishing paper, etc. At the same time, toothpaste, toothbrushes, and bath towels are provided in a limited amount based on the actual number of guests in the room. liquid, shampoo, slippers, gift bags and other disposable items. If you need it, we will deliver it to your room in time. There are warm reminders on the bedside and bathroom of the hotel. I hope you can understand. Let us consciously practice the concept of ecological environmental protection and make our own contribution to jointly building a beautiful home! Looking forward to visiting again!
Guest User
Business Queen-bed Room
Checked in Aug 2022
Business travelers
14 Reviews
1.0/5
Posted on Oct 14, 2022
Too old, the room smells a bit
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are sorry for the impact the smell of the room has had on you. We will also strengthen room ventilation to ensure fresh air in the room, and strive to create a wonderful stay experience for every guest. Looking forward to your visit again! Wish you a happy life!
Response from Property: 尊敬的客人,首先感謝您對我們酒店的反饋。我們非常重視您的意見和建議,對於您在酒店住宿期間遇到的問題,我們深表歉意。我們認真查看了您的點評,對於您提到的床硬,我們有多種房型,床墊也軟硬不同,可適應客人對床墊的多種要求,空調聲音問題我們也會加強維護保養,wifi信號不穩定我們也會加強優化,提高信號穩定度,小冰箱平時是關着的,你要用衹需打開開關就好。如您住店期間任何疑問,請您告訴我們,我們將積極的為您解決和提供服務。我們非常重視每一位客人的入住體驗,我們會一如既往地為每一位客人提供更好的服務和更舒適的住宿環境。再次感謝您的反饋,我們期待您的再次光臨,讓我們為您提供更好的服務。祝您生活愉快!
Guest User
Executive King Room
Checked in May 2024
Other
4 Reviews
5.0/5
Outstanding
Posted on Aug 7, 2024
周邊很熱鬧,房間面積大,裝修風格不錯,前台一號態度好,點贊,在市中心,出行很方便,停車免費,
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Response from Property: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們很高興您對我們的周邊環境、房間面積、裝修風格以及前台服務表示滿意。我們一直致力於為每一位客人提供舒適、便捷的住宿體驗,您的點贊是對我們最大的肯定。同時,我們也會繼續努力,為您提供更好的服務和設施。再次感謝您的光臨,期待下次再見!
Response from Property: 尊敬的客人,非常感謝您選擇入住我們的酒店,並且在您的點評中給予了我們如此高的評價。我們很高興能夠為您提供一個舒適、乾淨、整潔的住宿環境,讓您度過了一次愉快的旅行體驗。我們一直致力於為每一位客人提供最好的服務和最舒適的住宿體驗,您的滿意是我們最大的動力。我們會繼續努力,為您提供更好的服務和更舒適的住宿體驗。期待您的下次光臨,再次感謝您的支持和信任!
Guest User
Deluxe 2-bed Room
Checked in Feb 2024
Other
4 Reviews
5.0/5
Outstanding
Posted on Mar 13, 2024
酒店周邊很熱鬧,購物吃飯都很方便,停車免費,房間乾淨清新,前台一號服務到位值得表揚,出差首選
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Response from Property: 尊敬的客人,非常感謝您選擇入住我們的酒店,並且在您的點評中給予瞭如此高度的評價。我們很高興您對我們的周邊環境、房間清潔度以及前台服務都非常滿意。我們一直致力於為每一位客人提供最好的服務和舒適的住宿體驗。您的肯定和讚揚是我們最大的動力,我們會繼續努力,為您和每一位客人提供更好的服務。再次感謝您的光臨,期待您的下次入住。