I was provided with the access code to the hotel room ahead of time and confirmed over text message however upon arrival the code did not work at all. I contacted the virtual assistant and even called the number on the service desk door several times without an answer so I couldn’t get access to the room. My phone call was returned an hour and a half later in the evening and the service desk informed me that the pin code needed to be reset and that the battery was low which sounded completely made-up. Once in the room it was evident that the bathroom sliding door was not properly installed and became unhinged in my first attempt at closing it. I ended up having to re-install it myself, thankfully the glass did not break when it fell on the bed. Finally, the shower drain in our room was also clogged several times and drained out very slowly which was not a pleasant experience. Overall, we expected more from this place and liked the location but the hotel itself we wouldn’t recommend staying at due to poor customer service and the maintenance issues of the hotel.