The Ritz-Carlton, Cleveland
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Cleveland

The Ritz-Carlton, Cleveland

No.1 of Premium Hotels in Ohio
1515 W 3rd St, Cleveland, Ohio, 44113, United States
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Located in the heart of a storied downtown, The Ritz-Carlton, Cleveland, celebrates the city’s spirit and culture while adding contemporary new elegance to an iconic Midwestern landmark. The city’s only luxury hotel offers 206 luxury guest rooms and suites featuring modern amenities, an all-day restaurant and lounge, a state-of-the-art fitness center, elevated meeting and event venues, and unrivaled activities that embrace the surroundings. This iconic Cleveland hotel emphasizes unparalleled Ritz-Carlton service while delivering bespoke experiences for guests and locals alike.Show More
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hotel overview picture
4.3/5Very Good·Cleanliness: 4.3
All 64 Reviews
Amenities
HikingSaunaSpaGymPrivate ParkingEV charging stationBarTennis courtBowling alleyRestaurant
All Amenities
Surroundings
Airport: Cleveland Burke Lakefront Airport
(2.6 km)
Airport: Cleveland Hopkins International Airport
(22.8 km)
Train: Cleveland Lakefront Station
(1.8 km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Two Queen Room
4

Two Queen Room

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
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Club Lounge Access, Guest Room, 2 Queen
6

Club Lounge Access, Guest Room, 2 Queen

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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King Room
6

King Room

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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1 Bedroom Junior Suite, 1 King, Sofa Bed, Lake View
4

1 Bedroom Junior Suite, 1 King, Sofa Bed, Lake View

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Suite, 1 Bedroom (Mobility Accessible, Transfer Shower)
1

Suite, 1 Bedroom (Mobility Accessible, Transfer Shower)

1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Club King Room
8

Club King Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
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1 Bedroom 2 Room Suite, 1 King, Sofa Bed
4

1 Bedroom 2 Room Suite, 1 King, Sofa Bed

Bedroom 1:1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Executive Suite, Club Lounge Access, 1 Bedroom 2 Room Suite
6

Executive Suite, Club Lounge Access, 1 Bedroom 2 Room Suite

1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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King Room With Tub-Mobility Accessible
4

King Room With Tub-Mobility Accessible

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Corner King Room
7

Corner King Room

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Private toilet
Conditioner
Room Details
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Room with Two Double Beds
3

Room with Two Double Beds

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Minibar
TV
Room Details
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Guest Reviews(64)

4.3/5
Very Good
Verified Reviews
  • Cleanliness4.3
  • Amenities4.3
  • Location4.3
  • Service4.3
S‍e‍a‍t‍t‍l‍e‍9‍8‍1‍0‍1
August 19, 2024
We stayed at this Ritz-Carlton pre-Covid, and loved it. Sadly, service has deteriorated notably. It’s still a physically luxurious hotel and in a good location, extremely convenient for events at Progressive Field or Rocket Mortgage FieldHouse, which are connected via internal walkway from Tower City Center. The room itself (Premier Deluxe) was large, comfortable and well-furnished with an actual 6-drawer dresser, so plenty of space to put our clothes. Plus drawers and electrical outlets at each bedside, good lighting, 6 pillows, lots of counter space in the spacious dual-vanity bath, though minimal amenities, no cotton swabs or pads or makeup remover cloths. And some of the staff still try very hard to provide a luxury hotel experience. There were just too many missteps marring the overall impression. These are mostly minor annoyances, and if we were staying at a mid-market hotel, I would more easily overlook them. But they are charging Four Seasons prices, without delivering Four Seasons service. 1. I extended my reservation, and had to book the additional two days separately to keep existing pricing on the other two. I asked the agent if she could link the two, and mentioned it again in my prearrival questionnaire. But when I checked in, she said it was for 2 nights – then she noted the other reservation and spent some time “linking” them, but said our keys would stop working on the third day and we would need to come to the desk to get them reactivated that morning, she couldn’t do it now. I’ve never seen a hotel so unable to cope with extending a reservation. 2. I had also made a room location request in my prearrival questionnaire, which was not mentioned at check-in. When I remembered after getting to our room and called to ask about it, she said no Premier Deluxe rooms were available on the floor I requested (where our friends were). It would have been nice if she’d at least acknowledged the request and apologized for not being able to fulfill it, and given me an opportunity to make a choice between room type and location. 3. No recognition of us as returning guests, just a rote “thank you for your loyalty” after she asked if we’d been there before. 4. The room was full of warning signs…don’t take the big bottles of shampoo, they will charge you $68 a bottle; don’t touch the minibar items or you’ll be charged, don’t put anything of your own in the fridge or you’ll be charged $50! Also a cryptic warning on the in-room safe referring to state liability laws. No restaurant or room service menus, just a QR code. It gave Holiday Inn vibes. 5. The room had only one bathrobe. I called to request a second robe and half a dozen hangers. When I called a bit later to report that the battery on the safe was dead, he asked if I’d received those items. Nope. He said he’d follow up, and a few minutes later someone delivered the robe and four hangers – I guess six was too much? 6. The next day, we reminded them at midday about the safe batter
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 17, 2024
Third time staying at this property. The staff members are always kind, helpful, and very accommodating. Elizabeth and Brandon were wonderful as always! It's located directly in Tower City. Prime location for anything downtown especially if you're going to Rocket Mortgage or Progressive Field! Thank you for another wonderful stay!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 14, 2024
Fantastic stay at the RC Cleveland. Everything was so phenomenal, wish the stay was longer. From the moment I stepped in the building to the moment of departure, the staff was incredibly attentive and every level of service was addressed. The rooms are spacious with gorgeous marble bathrooms and diptyque amenities. The beds are so comfortable you sink right in for a great night's sleep. The staff at the bar work very quickly to fulfill orders and are friendly.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 2, 2024
Can I just say that I am completely and utterly blown away with the level of customer service, dedication and attention the entire staff provided me and my mother during a very special birthday visit. This was our very first visit to the Ritz-Carlton in Cleveland. My mother receives treatment at the Cleveland clinic for cancer and we decided to celebrate her birthday while we were in town. I'm a loyal Marriott Platinum member so of course I had to go for the ritz. After booking my reservation I called the hotel and they upgraded us to an executive suite as a complimentary gesture. I began having some trouble getting my mother's birthday cake delivered to the hotel. I frantically called and Patrick became my knight in shining armor. He took it upon himself to go to the bakery and physically pick up the cake. Little did I know that he and the staff were planning the surprise of all surprises. Upon checking into the room, there was complimentary flowers ,champagne and the cake was all set up with plates and knives. My mother cried. I've never had any hotel in all of the world do something like this. I'm a flight attendant and I indeed do fly all over the world so I was completely blown away at this level of VIP five star attention. The suite was gorgeous with beautiful plush bathrobes and two bathrooms and a very comfortable bed and two TVs. Everyone we encountered was a dream. Pedro, the bellman was attentive and extremely helpful. Israel, I believe was the gentleman's name ,with the very fashionable glasses who checked us in made us feel right at home and greeted us with a warm hug and smile like no other. I believe one of the bellman's names was Duran or dornan but he was so pleasant and agreeable he made us feel right at home. Mary, our server made dinner so special. She brought out balloons and treated us like Queens. The sweet hostess with the big smile was also amazing. But Patrick really was the quarterback here and I cannot thank him enough for going above and beyond and his immaculate generosity and hospitality!!! I would recommend this property to anyone for a business or leisurely stay. Also did I mention the fantastic, large gym and steam room?!!! You'll be blown away by the hospitality!!!!!
p‍a‍t‍r‍i‍c‍i‍a‍r‍E‍8‍6‍L‍Z
November 25, 2023
We were so excited to stay at the Ritz Carlton again for the third time while we visiting family here for Thanksgiving. Unfortunately, the hotel was a let down due to housekeeping services. The only reason we gave it 2 stars was because of the amazing staff at the bar. The non-existent housekeeping was the let down. Day one there was no cleaning of the bathroom or garbages. Day two there was no cleanup of garbages or coffee center ( no restocking) Day three there was no restocking of coffee bar again, no vacuuming or cleaning of surfaces. Crumbs and dirt everywhere. Maybe they were going to because they left their microfiber cloths strewn about. So sad. We left generous gratuities every day. I went to desk to discuss my concerns and ask for coffee resupply and was basically dismissed and disrespected. Too bad because we always loved this hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 23, 2024
Absolutely INCREDIBLE!! I messaged the hotel prior to the stay asking for an upgrade because I was going to be proposing to my boyfriend. I had no idea what extent was being taken until we checked in. Melinda at the front desk surprised us by upgrading us to their PRESIDENTIAL suite with a strawberry/sparkled wine amenity in the room! We were blown away on the size of the room, the amenities of the room, and the comfort of the bed! The room was spacious (a vast understatement), modern, clean, and very comfortable! The bed was amazing and it made for a picture perfect moment on our lives. The gym was modern, with many different exercise styles to choose from, and was quite enjoyable too. THANK YOU to Melinda and the staff for their amazing hospitality and incredible experience. - Mike and Luke
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 3, 2024
This was my second time staying at this property and it did not disappoint. It is in a great location with many attractions and places to eat within a short walk. Check-in was a breeze in part because the front desk staff were all super friendly. The room was spacious, modern, clean, and quiet. My only suggestion is to save a ton of money by taking advantage of the numerous self-parking options, many of which are near by. This property truly exemplifies the Ritz-Carlton brand, and I will certainly stay here again if I have the opportunity to do so.
f‍a‍b‍i‍o‍a‍n‍d‍y‍u‍l‍i‍a
March 10, 2024
Good quality, rather high average with some flaws for a 5stars hotel, but most likely the best in Cleveland downtown. AC in the rooms is old and noisy, I had to turn it off in the night. Service is average, many things were forgotten (rugs in the bathroom, cups not washed etc.).
B‍o‍b‍b‍y‍C‍i‍n‍c‍i‍n‍n‍a‍t‍i
March 10, 2024
Planning ahead for my wife's birthday, we shared a wonderful celebration thanks to dedicated staff members who went OVER THE TOP! Thank you so much to Mr. Patrick George, and EAM Michelle for working with us on the room, club access, and the extra arrangements that made her birthday so special. This property also has a very nice Fitness Center, and friendly, helpful valets. Service at the bar was also very good. We truly cannot wait to return to our home in Cleveland!

Property Policies

Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleA la carte
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 1990
  • Renovated: 2017
  • Number of Rooms: 193
Located in the heart of a storied downtown, The Ritz-Carlton, Cleveland, celebrates the city’s spirit and culture while adding contemporary new elegance to an iconic Midwestern landmark. The city’s only luxury hotel offers 206 luxury guest rooms and suites featuring modern amenities, an all-day restaurant and lounge, a state-of-the-art fitness center, elevated meeting and event venues, and unrivaled activities that embrace the surroundings. This iconic Cleveland hotel emphasizes unparalleled Ritz-Carlton service while delivering bespoke experiences for guests and locals alike.

Services & Amenities

Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at The Ritz-Carlton, Cleveland?

Prices at The Ritz-Carlton, Cleveland are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to The Ritz-Carlton, Cleveland?

The closest airport is Cleveland Burke Lakefront Airport. It is 2.6 km from the hotel and approximately a 8 minutes journey by taxi.

What are the check-in and check-out times at The Ritz-Carlton, Cleveland?

The check-in time is after 16:00 and the check-out time is before 11:00.

Does The Ritz-Carlton, Cleveland provide airport transfer services?

No, the The Ritz-Carlton, Cleveland doesn't provide airport transfer services.

What amenities and services does The Ritz-Carlton, Cleveland have?

The Ritz-Carlton, Cleveland has the following amenities and services: Pets allowed (additional fee), Hiking, Sauna.

Does The Ritz-Carlton, Cleveland have a swimming pool?

No, The Ritz-Carlton, Cleveland doesn't have a pool.

Does The Ritz-Carlton, Cleveland have fitness amenities?

Yes, The Ritz-Carlton, Cleveland has fitness amenities.

Does The Ritz-Carlton, Cleveland provide Wi-Fi?

Please view the amenity list on the hotel page.

Does The Ritz-Carlton, Cleveland have non-smoking rooms?

Yes, The Ritz-Carlton, Cleveland has non-smoking rooms. Please view the hotel listing for details.

Does The Ritz-Carlton, Cleveland provide breakfast?

Yes, The Ritz-Carlton, Cleveland provides breakfast.

About This Property

Nearest AirportCleveland Burke Lakefront Airport
Distance to Airport2.63KM
Nearest Train StationCleveland Lakefront Station
Distance to Train Station1.82KM
Average Price FromUSD816
Hotel Star Rating5