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Tru by Hilton Cleveland Midtown Guest Reviews
3.9/5
Good
111 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service3.9
Cleanliness3.9
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All reviews(111)
Positive reviews(11)
Reviews with photos/video(1)
Negative reviews(1)
Guest User
2 Queen Beds Room
Checked in Jan 2025
Business travelers
8 Reviews
2.0/5
Posted on Mar 16, 2025
It’s a cheap hotel, was not so clean, I was not happy about it.
John Carper
Room With 1 King Bed And Roll-in Shower-Mobility/Hearing Accessible
Checked in Oct 2024
Couples
2 Reviews
4.0/5
Very Good
Posted on Nov 11, 2024
We had a pleasant stay at Tru in Cleveland.
naxinli
2 Queen Beds Room
Checked in Dec 2024
Family
12 Reviews
4.5/5
Great
Posted on Jan 4, 2025
I asked the customer service for a blanket, but they said they didn't have any. I found Indian cockroaches crawling around in the room. The desk was small, and there was an internet box hanging on the wall under the desk, which could be easily kicked by feet.
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Sergei
King Room
Checked in Jul 2024
Couples
67 Reviews
4.7/5
Amazing
Posted on Aug 19, 2024
Great new hotel! Breakfasts are ok, rooms are clean. Staff is 4, not the friendliest, all liquids in the room ran out, had to ask for refills
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Guest User
2 Queen Beds Room
Checked in Jun 2024
Travel with friends
65 Reviews
3.7/5
Posted on Jul 20, 2024
Although it is in the city center, it feels a bit remote and gives people a feeling of being unsafe.
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Anonymous User
King Room With Tub-Mobility/Hearing Accessible
Checked in Oct 2023
Business travelers
56 Reviews
4.7/5
Amazing
Posted on Dec 17, 2023
The location is relatively remote, there are few surrounding facilities, the breakfast is very simple, and the service is pretty good
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Guest User
2 Queen Beds Room
Checked in Jul 2023
Solo travelers
5 Reviews
3.5/5
Posted on Sep 16, 2023
This hotel is located in a black area, and the surrounding area is very desolate and rundown. The hotel itself is quite good, clean and tidy. It was during breakfast that the staff closed the stall before it was time.
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Guest User
Room, 2 Queen Beds, Accessible (Roll-In Shower)
Checked in Jul 2023
Other
7 Reviews
5.0/5
Outstanding
Posted on Nov 6, 2023
This hotel is near Cleveland Medical College and Cleveland Clinic. The hotel is relatively new, parking is convenient and free. I stay here every time I come to Cleveland.
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Dadahaomianbao
2 Queen Beds Room
Checked in Dec 2022
Business travelers
114 Reviews
5.0/5
Outstanding
Posted on Feb 2, 2023
The location is very good, there are places to eat around, and there are also Italian supermarkets, which are more convenient for shopping and eating. When I went there, it was snowing heavily in Cleveland, but the traffic was relatively good and there was no congestion.
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yinhuilou
King Room With Tub-Mobility/Hearing Accessible
Checked in Jun 2023
Solo travelers
41 Reviews
4.5/5
Great
Posted on Jul 26, 2023
The hotel is located between downtown and Western Reserve University. The surrounding area is average. The hotel's internal facilities and sanitation are pretty good. Breakfast is average for a hotel of this caliber.