Holiday Inn Express HUNT VALLEY by IHG

The staff responded quickly to all my needs, which made my stay smooth and stress-free. great value for the price! The room was clean, with free parking and no extra charge for my service dog. The location is convenient, close to downtown and local attractions. The breakfast was tasty, and the receptionist was friendly and helpful.

Room was clean. Everything worked fine and beds were comfortable. Only downside was the rude people who were slamming doors after midnight.

Staff are excellent, rooms comfy and clean, fridge and microwave in each room. We hv stayed here a number of times, and hv always had a positive experience. The prices in the little store for water, snacks, etc., are cheaper than what you'd pay at a regular store! We will be back again!

First floor rooms are noisy. No thermastat in room, only old school warm/cold fan. Did not allow check in at 2:45 had to wait until 3pm exactly.

This property reeks of cigarette smoke. We have allergies. I called ******* to see what to do. ******* called the hotel. Then the front desk called me to yell at me about going behind their back. I was like what are you going to do? Offer me an air freshener. Cool, more irritation of my nose. After telling me I could leave and that they would approve a refund, management then turned around and denied the refund to *******. Disgusting.

Breakfast was ok. Coffee not too nice. Pancake machine not working. Nice yogurt. Fresh apples and nice bananas. Plenty bread and muffins. Plenty hard boiled eggs and cereal. Hot eggs and potato was dried out. Rooms spotless. No signs of mold. Friendly front desk staff. Handy location

Our review deals mainly with the condition of the room itself, which is very small, more like a cabin on a cruise ship than a hotel room. The bathroom is so small that the BR door, which opens inward, misses hitting the counter by less than an inch. The hot water ran out for a half day during our stay; the BR has no fan; the hair conditioner pump did not work; the TP dispenser is so far from the toilet that only someone with long arms can reach it; and the very slippery, hazardous tub has a grab bar at the opposite end from the shower head, making it a gymnastics maneuver to grab the bar and to shower at the same time. Closet space is inadequate, and there is little floor space to set up the suitcase holder.