Pros: Clean; friendly staff; firm mattress; good value for the price; good location for our needs
Cons: only one elevator working but no “out of service sign” or notification except when we asked why elevators so slow; accessible rooms lacked various necessary accessibility features. For example, no shower chair available and inadequate grab bars for one of our rooms with the regular shower stall. For the other accessible room, with the roll-in shower, the drainage system was poor and water pooled in the bathroom and also went into the hallway unless we used a towel to block the base of the door. The soap and hair product dispenser in the shower are too close to the grab bar making the grab bar less useful. The non portable shower head on the wall was way too high to adjust for an average height person.
Finally, for both rooms, the entry doors into the units were quite heavy and not automatic so a person using a walker or wheelchair required assistance to get in and out of their rooms.