Shalimar Hotel

Friendly nice place

Good hotel with very friendly staff. My room was clean with good ac

I wont consider this property as a star class one. My personal suggestion, this property is considered as a lodge. it is not worth for the money they charge.

Had a horrible experience at Shalimar Hotel. The service staff are extremely unprofessional — they lack basic manners and courtesy when dealing with guests. The attitude is dismissive, and they show no interest in helping with even the simplest requests. What stood out most was the behavior of the security/receptionist — an older man, likely in his late 50s, usually dressed in a white shirt and black pants. He was incredibly rude, lacked any sense of customer service, and spoke in a disrespectful tone. For someone who is the first point of contact at a hotel, his conduct was completely unacceptable. Overall, the place is poorly managed with zero regard for guest experience. I do not recommend this hotel for any reason.

This is an old looking hotel situated in Panchikawattha facing the main road. Easily accessible from public transport. Rooms are small and compact. But clean and tidy. AC room for two provided for 7,500 LKR. Only provided Pillows, soap and a Towel as amenities. If you keep the doors or windows open for few seconds a hundreds of mosquitoes will enter. So always keep them shut. They have their own restaurant at ground floor. The man who is at the reception is nice and speaks English. The room boys only understand Tamil. The intercom did not work so had to call the reception as out call.

Okay to stay for one night if you want to be close to the railway station. But otherwise not a pleasant area. Very noisy road. The room was clean but could use some paint. The staff were friendly and helpful. The breakfast was good. Air conditioning was good.

Does not reflect what is advertised. Poor lighting. TV channels had to be paid to get activated. AC was a disaster. The sheets and mattresses not satisfactory. Definitely not a 3 star hotel. More like a travel lodge.

Good size room, clean, comfortable bed, excellent air conditioning Downsides - shower cold despite own boiler, thin curtains so woken by sunrise

There are rooms for improvement .Cleanliness needed more often in the room for long staying guests. Reception sofa needs to be cleaned for receiving of guests the arm rests was black with dirt. Mr R.Prashath was very help full on his part .When he's around you can asked him anything he will give you the help you require during your stay. So thanks to Mr Prashath our Holiday went well. But there's an old Man that needs to stay out of guests visibility cause when getting information he comes to close to listen what you are saying, that was very inappropriate.