Holiday Inn Express & Suites COLUMBIA-FORT JACKSON by IHG

The area wasn’t so great, but luckily had no issues. The room was very spacious and clean. Staff was very helpful and welcoming. Would stay here again.

Overall the stay was good. It was right near the gymnastics competition we were attending so that was the biggest perk. There were a few things that were not the best, when my kids wanted to get in the indoor pool it was freezing cold, there was a group that was being rowdy in the pool area and a group of teenagers that were going up and down the stairs inattended. At some point someone poured a drink down the stairs and there were all sticky. The breakfast was good but ran out of stuff very quickly.

Room was great. A little noisy with kids running the hallway. Staff is fantastic. Breakfast is skip-able.

Room was clean, breakfast stated 6 am-9am but it was 630-930am. The real issue was that we were trapped in an elevator for 30 +minutes and the fire department had to be called to get us ok. The issue was that NOT ONE SINGLE STAFF MEMBER checked on us. There was no follow up to make sure we were ok, not a courtesy call or anything. I understand to some it was only 30 + minutes but it was also with my 70 year old mother. Checking on us would have definitely gone a long way. Hopefully no one else has this experience.

Shops near by staff pleasent but asked for a receipt by email when i left never received it.please send.found garbage on floor but was verry clean. Ac fine

Very nice location, The staff was very courteous. Upon check-in at the time we checked in the first floor elevators were not working. The room was clean and comfortable, but there was so much noise coming from the hallway So sleeping was an issue as our room was right at the elevator breakfast was fine. Coffee machine wasn’t working properly. Overall I’ll give this property 4****

Had to go down to front desk to get new towels and they would not take the dirty ones so i had to keep them in my room. They would not take out the dirty garbage bags. I could not check out of hotel from my room i had to go to front desk!!

The rooms are dated. Unable to open window shade for natural lighting. French fries & medication wrapper visible on the floor letting me know that it had not been properly cleaned before we entered the room. No one at the front desk twice when I went. There were two elevators, but only one was functioning during our entire stay. We made the best of our stay for the purpose that we were there.

The best thing about our stay was how peacefully quiet it was. The room was too dark even with the lights on even though the lamps worked but were broken. Breakfast was meh, add grits to the menu.