During my stay with my family at Homewood Suites by Hilton, the bathroom was small, the beds were comfortable, the area was quiet and convenient.
However, the service was not what I expected. I didn’t expect my room to not be serviced (by housekeeping) daily. I think what I paid was equivalent to daily service. If this was mentioned online, I would have lodged elsewhere.
I discovered this information after my first night when the room was not serviced. Thereafter, I was informed only after inquiring that my room would only be serviced if requested 24 hours beforehand because of “insufficient staffing.” Now although servicing was requested (as instructed) but was told that my room would not be serviced until the following day—-my checkout day.
Additionally, while not hostile, there was no cordial deportment with the day staff when this information was communicated to me. Only after insisting, I was advised it would be serviced that day.
Then, upon returning to my room I discovered a few of my personal items were removed from the room, most likely by housekeeping.
My room key also had to be rekeyed 2 days out of the 4 days I was there and the telephones were not working in my room; not expected AT ALL from this establishment.
Overall I would rate my stay a 4/10.