Candlewood Suites Columbia

Worst hotel ever. The staff are out of their minds. This one girl there is straight off her rocker. Don’t go here and don’t waste your time and money with horrible manager and staff

Great hotel, Great staff, loved it, would highly recommend this hotel to everyone

Service was great everyone was very friendly and helpful. The amenities were great on sight laundry and also a gym. The room was very clean and comfortable. Would definitely recommend my friends and family to stay here.

Is nice location

Upon my arrival, I was treated very kindly and the staff was so hospitable. This morning, different staff, different tone. I wanted to extend my stay for one more night but was treated ever so rudely for even attempting. While I was trying to decide if I was going to extend my stay, I was simply confirming that my late checkout request was still being honored. Who I spoke with (the assistant manager) verbatim said “have you looked outside? The weather is too bad for housekeepers to show up and we’re understaffed” … kind of a rude way to speak to someone in the HOSPITALITY business. Then when I was trying to rebook the same associate (assistant manager) was extremely rude and made it very difficult so I decided to just check out. I know that my personal affairs shouldn’t matter while staying in a hotel, but the only reason I booked this stay was because I was just diagnosed with a terminal disease, had a friend purchase me a gift card, and I booked just for a little getaway and to have a tub because I’m in so much pain. I cannot believe I was treated like a nuisance. The assistant manager for this property shouldn’t be doing anything other than assisting herself a different career because hospitality is most certainly not her strong suit.

Room was great! It was clean and comfortable. Only small amounts of green space around for “pet areas.” To be noted, the pet fee listed on ******* is wrong. It is really $75 just so other pet owners know!

Loved our room! Very clean and well maintained, loved the staff as well. Everyone we spoke to was very kind and smiley. The snack shop was wonderful! And the atmosphere in the lobby was fantastic. Anything you might have needed was sitting in our room so we didn't want for anything. Overall fantastic stay and we'll be returning again.

Missed a call from a Columbia TN phone number during lunch a few hours prior to check in!!! They didn’t leave a voicemail. I returned the call, staff said that they couldn’t accommodate my two queen bed room. A FEW HOURS prior to check in!!!! We were upgraded to a suite with a king size bed and sofa bed that was the most uncomfortable bed in the world.. disappointing that there was no confirmation sooner so that I could find another hotel with two queen beds.

Facilities and room were in pristine condition and enjoy staying here. Was very disappointed that advertised pet fee ($50) was not only wrong (actually $75), but I was charged another $14 in taxes/fees for the pet fee. Would not consider staying again with so many hidden fees.