Comfort Suites Columbus Airport

Location to airport convenient. Front desk staff not helpful with general questions - they refused to contact me in my room using the room phone or my cell phone when my grandfather arrived to take me to lunch - he has no cell phone - luckily, I literally went to the main desk to ask a question and he was sitting in the lobby just waiting as they would not assist him. I totally understand confidentiality - having owned a resort myself - but they could have called me on the hotel phone and alerted me that I had a guest without giving any proprietary information about "me"- that's all they had to do. If I was NOT expecting anyone, I just would not come to the general lobby. WiFi /Internet was spotty and continually breaking connection. TV had to be "re-set" each time it was turned off. Had an additional , not disclosed daily charge added to my bill for the use of an in room safe - even if it was not used. Had to request a refund which took a week. Towel set up was short in the bathroom upon arrival, had to go to front desk to get washcloths - floor was not very clean in bathroom. "Suite" furniture is old, stained and very uncomfortable. Hallways needed a good vacuum cleaning. Breakfast offerings were generous and fresh. Has the ability to be a great location - just need owners who care.

Bare bones for this hotel. Basic cable channels only, no network stations. Housekeeping was rude. Front desk were very friendly.

Other than airplane noise it was a nice place. The room was clean and big. The breakfast was a little better than typical hotel buffets. The location was perfect for the lacrosse tournament and the price was right.

The pool hours are from 8:00 am to 9:00pm so it was difficult to fit a swim in before or after work and the pool was dirty with grunge on the sides an bits of styrofoam floating around the edges. The breakfast was good. Make your own waffles, eggs and sausage everyday.

Hotel was very clean.Stuff professional and friendly.Next time I will definitely stay in this hotel.

The room is very clean. The breakfast is really good. The room included microwave and fridge. I definitely will come back if I visit Columbus again.

Front desk was very helpful and nice. Room was very clean - hotel was clean. Will stay there again

The hotel looks good at first. But so much does not work well. So many small problems. Had to have the key card fixed almost every time. The front desk is under staffed and one of the is extremally rude. Breakfast is ok but the same every morning, gets old after four days.

Very disappointed that after driving 2 hours to get there for the Park n Fly & after it was paid for, the desk clerk then tells me that the shuttle is not available after 11pm. My flight from Jamaica is due to arrive in Columbus at midnight. I have no idea how I’m going to get safely back to my vehicle at the hotel. Will not stay there again.