Guest User
October 21, 2023
Where do I start. Firstly, we arrived at the hotel and the lady on reception told us our room wasn’t ready, but if we upgraded to a top floor suite it would normally €100 per night but we could have a special offer of €70 per night for 7 nights for the week, and the room was available now (we paid extra for a sea view room with Jet2, but they’re all facing the sea) she was more interested in trying to upswell a room than informing us about the hotel facilities , ie restaurants, towel hire, spa facilities, so we had to find out this information ourselves over the next few days . We declined the room, they told us they would ring us when our room was ready. We arrived at 11am at the hotel but had to wait until 3pm for our room, even though we saw people arriving after us being shown to their rooms. The hotel is very biased to German customers, the resort is too. We weren’t treated the same as the German clientele. Some customers had much better treatment, reserving tables in the restaurant, taking food away from the restaurant, they were treated like royalty. My husband and I felt very uncomfortable by the other guests because they would look at stare and obviously talk about us and we were made to feel very uncomfortable. On the plus side, some of the staff were excellent. We loved Grace. She was professional, extremely friendly and made us feel special whether in the dining room or around the pool. Not sure this hotel is for British clientele. We won’t be returning.