Como Hills Hotel

This was my second stay here, and the service, environment, and facilities are all excellent. It's a very popular spot in the summer. I'm planning to bring my kids next time!

Modern and comfortable hotel, unfortunately we couldn't appreciate the swimming pool as it was closed, amazingly delicious breakfasts.

The hotel is located in an industrial area, about a 10-15 minute drive from the center of Como. The establishment is new, clean, with modern and well-maintained facilities. There's a clear ambition to aim for a higher standard, perhaps even a 5-star rating, according to the manager. Unfortunately, some practices completely contradict this ambition. Parking costs €18 per day, which seems excessive given the location outside the city center and the availability of a large free parking lot for other users (particularly padel players). This gives the impression that hotel guests are being penalized without good reason. Breakfast is very limited for a hotel of this caliber: the buffet is incomplete, some dishes are extra and must be ordered separately, and there wasn't even orange juice, either on the buffet or the menu—only water and milk. This falls far short of 4- or 5-star standards. The coffee capsules in the room cost €1.50, which is surprising and disappointing for an establishment that claims to offer high-end service. In the vast majority of 4- or 5-star hotels, this kind of service is included. It gives an impression of pettiness, contradicting the image the hotel tries to project. The most disturbing point: staff entered my room in the evening, without warning, to perform a "cleaning service." I hadn't requested anything, and I noticed that some of my belongings had been moved. I don't like it when someone enters my room without my explicit permission or without informing me beforehand. This made me very uncomfortable. While evening housekeeping might be a service appreciated by some, it must be clearly announced or requested. I expressed my dissatisfaction to the manager. Instead of listening to my comments, he responded condescendingly, implying that I wasn't "used to staying in 5-star hotels" and that this kind of behavior was, in his opinion, perfectly normal. A haughty and inappropriate response, far removed from the hospitality and professionalism expected in this type of establishment. As compensation, the manager offered me a €1.50 coffee capsule. I hope this review will help future guests get a more realistic view of this hotel. For my part, despite the quality of the facilities, I wouldn't recommend it. Customer service, attentiveness, and respect for privacy are simply not there.

This is a new hotel after relocation. The previous address was next to it, so the navigation was still the previous location. It took 10 minutes to find it. It is inside the Maserati 4S store park. The hotel environment and facilities are very good. It has its own swimming pool and indoor and outdoor peddle courts. It feels like a vacation. The hotel service staff is very good, and the room hygiene is cleaned twice a day. Whether it is Lake Como or going to the center of Milan, it is recommended to stay here if you drive.

The location is a bit disappointing, but everything else is fine. Because it's so new, the room has a strange smell.