Souaré Premium Hôtel

Very friendly staff. Clean and very tidy.

We booked three rooms for two nights, inclusive of breakfast. Just so that you know what to expect, I will mention hereunder the anomalies we noticed:- 1. The check in took 20.mins. We paid in Euros and getting the change back took another 30 mins. 2. The WIFI did not work for a single mjnute from the time we checked in till the time we checked out. We realised for the first time what a nightmare it can be to be offline for two days (apparently only local Sim Cards can get you data connection). 3. The check out took 40 mins because they didn't know whether to charge for breakfast or not. Since we were at the risk of missing our flight, we offered to pay for the breakfast nevertheless but then the front desk had no clue what to charge. Eventually a translator stepped in and we could leave. All the best if you do decide to stay here.

Had confirmed booking with ******* but was turned away at reception trying to book in as the hotel was full. No prior email sent. Others had a similar experience. Avoid.

Excellent value from this close to international business standard hotel. Rooms were comfortable and of reasonable size with good beds, Free airport collection and dop off including with a 4.30am run to the airport was perfect. Excellent breakfast from a good buffet. One minor language misunderstanding on needing things (towel, mug, glass) took a bit of sorting out but good humour prevailed and staff were excellent after that including helpful security at the door. Can’t fit this experience with older reviews!

Staff are great but still needs more clealiness

It was not as far from the airport, and the facilities were about 4 star. The bed was comfortable. It was not noisy but with good views and the muezzin early morning was nice to hear from outside. The AC was good. Hot water and ameninites. Clean kettle. ... 1. I suggest them to drop the idea of airport shuttle service. They barely could be located at the airport and as I already was forced to pay money to different people to guide me around there and to the shuttle, it was not a happy situation... Finally we arrived, then the receptionist wanted to convince me about their messages about the transfer to me which actually never arrived... But, at least they did not ask for extra money for their 'free' shuttle, still. Then they just promised that the return will be managed, but in the morning they did simply told me to call a cab, and wanted local money (which I did not have), so told them that ok, call a taxi and I will deal with the driver. Did that, it was a nice drive however for 20 USD. So, just rely on any taxi and get that yourself, and don't ask for the 'free' shuttle. 2. Some other points: there was no litter bin in the room. First time I had to put all my trash onto a table into a small corner... No other chance. 3. Last point: English is not that spoken (or maybe for money, it is), but a 4 star might have these skills anyways. The price and the rating and the services were not really at the same level here, that is for sure. PS: Friendly note: to change the default password of the voip phones. I found that while simply wanted to set the alarm function for the morning. I did not change it's system and config but I suggest the staff to take care of those phones because other guests may not be so nice not to use that for personal stuff or open a free line for themselves. At least, be aware if anything strange happens on the phone line anytime, that is more likely because of this ITsec issue.