Condado Vanderbilt Hotel

The facilities are beautiful, as is the view. The team in the restaurants were hospitable and did their jobs really well. It's in the center of Condado, so great restaurants nearby, and an easy Uber to Old SJ. The rooms & service there was different. We went with our son, so I booked a suite (as a splurge). When we got into our room, it was a wonderful room, but there were a series of maintenance issues. The phone didn't work. The table was uneven ( I used a thick wedge to stablize it). Curtain rods were broken. Additional smaller things. I talked to a person on our floor, they said they would fix it. It didn't get fixed. After 4 days I ran into a manager who asked about our stay. I told him, he took detailed notes. Nothing happened. Never got fixed. We were supposed to have butler service. The butler sent a text after we'd been there 4 days saying to let them know if we needed something. We never saw him/her. I suspect a normal room would be fine there. But pretty disappointing considering how the Commodore suite was marketed - I think we would have got better service at a chain hotel.

Perfect day! Loved the view and the feel. The hotel was super and the food

The room was cleaned frequently and there were many options to dine. The property was located in an area that was very walkable to explore dinning, getting a drink, and other options on the island. I would have liked a map of the property and all the options it had. All the staff was friendly and accommodating. I would visit this property again!

Would stay again! Great ocean views. Clean rooms, friendly staff