Verified traveler
January 17, 2024
Our room was not clean--the floor was dirty, the bathtub was dirty. The refrigerator had not been cleaned, and the temp control knob was missing. At first the knob on the heat/air conditioning unit did not work; it was replaced by maintenance and then worked. The beds were hard and uncomfortable. We did not have enough pillows, asked for 4 but could only have 2. We had stayed at this hotel just over a year ago and had a completely opposite experience--a nice, clean, comfortable room. We were told that the owners planned a complete renovation in the summer. If this happened, this room got missed as did the exterior stairways.