We flew in from California. Our flight arrived at midnight. One of the reasons why we chose this hotel was because it was close to the airport and it said there was 24 hours shuttle service. When we arrived, very tired, we called for shuttle service, only to be told that they don’t do that anymore. The person was friendly, but didn’t seem to care and just said that they would tell management our concerns. If you were not going to provide 24 hour shuttle service, you should not have it on this website advertise so. We were tired and we are sad because we are going to funeral of a loved one we lost , this is unacceptable