Guest User
January 31, 2023
My boyfriend and I spent the weekend of August in this structure tempted by the positive reviews, but unfortunately it turned out to be a real disappointment. We stayed in the Charlotte Suite, a very spacious room but not at all clean, so much so that upon our arrival we found three insects in the shower tray, other insects in the sink and the toilet bowl with patches of pee obviously not ours, not to mention the dust and sp *** cobwebs here and there around the room. In the jacuzzi there was also a spider and one of the 2 broken headrests. The TV was unusable because you could only see one channel. Nice pool area, nice and easy going bartender but even here the shared bathroom, arrived Sunday morning at 12 was very dirty, I even found a piece of toilet paper with blood on the mirror cabinet. The only positive note was the kindness and availability of all the staff who, I want to clarify, immediately had the bathroom cleaned after we complained. But honestly, if I pay 180 euros a night for a suite, I expect something else, because a room like this cannot be called a Suite. We would have also expected a minimum discount for the mess of the bathroom found dirty as well as on arrival also the following morning after having arranged the room, which instead there was not. If you want to make a late check out until 6 pm at a cost of 50 euros, know that there is no rearrangement of the room, which is not specified at the time of booking. Having said that, it is a structure that would have excellent potential but it is really badly managed, we need to do much, much better.
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