Management here is amazing - very responsive, caring. I talked with Latrisha when we were 30 minutes away, regarding a last minute reservation I was poised to secure on the mobile app. I needed ground floor, which is impossible to do online - yet I wanted to book from the app to get perks like lower rate, points, etc. I booked online while she was talking with me, and she was able to save me a ground floor room. This review is about a stay in early October, 2022, in room 106, and our general experience. WHAT I LOVED: Ease of making the reservation. Friendliness and helpfulness of front desk staff on checkin. Amazing breakfast room and good breakfast options. Someone cleaning the tables constantly, so that it seemed very clean. Desk, dresser drawers, roomy dressing area with plenty of mirrors (even one full-length). Good TV and remote. Channel guide. Bedding warm and comfortable, 3 good pillows. Truly beautiful hot tub area. Entire property well kept with few exceptions ... WHAT I DID NOT LIKE Mattress not very comfortable - not up to Best Western standards. Okay, but not great. Desk light did not work; lights by each side of the bed are too high on the wall to be turned on and off from the bed - you have to stand up. There should have been 4 pillows rather than 3 on the queen bed. Desk light did not work - on/off switch was broken, as was the tech plug-in part. Outlet at the base of light no longer holds plugs firmly so does not really charge devices unless you somehow hold them in tightly. BOTTOM LINE I would stay here again. Good pricing, good experience, good management. Those are the keys to success and a good guest experience.
Excellent
100 Reviews