Guest User
January 31, 2023
I corresponded with someone there by the name of Lorenzo to get a quote for a 6-day half-board stay. After several emails I agreed on a price and was told to pay by bank e-transfer. As the banking info sent was not complete, I was not able to do the transfer. I then let my travel agent deal with it and Lorenzo started corresponding with her to complete the booking by credit card. My agent sent him my credit card information to secure the booking, after which she never heard from him again, even after a second email. I wrote to him myself asking what the problem was and never got a reply. This is totally unacceptable and unprofessional! I am very annoyed I wasted my time and am checking my credit card to make sure there is no fraud. Book somewhere else!