Hotel Riu Palace Tenerife

We really enjoyed our holiday here, particularly as we had a whole week of blue sky, sunshine and heat. There are good pools and bars and numerous sun beds to choose from in the sun and in the shade. The pool and beach areas are vast and exceptionally maintained. Our room on the 4th floor was spacious, clean and comfortable with all mod cons and a balcony overlooking the sea facing the sun. Rooms were replenished and tidied daily. The waiters don’t speak fluent English (us Brits are guilty of relying on this) but we received very good friendly service. Drink and wine menus are accessible via a QR code. This hotel is in an excellent location along the seafront close to shops and bars from as far as Los Cristianos along to La Caleta. The breakfast buffet and evening buffet were extraordinary with high quality food and lots of cuisines to choose from. The two other bookable restaurants were good too, although a lot of tapas in huge portions in Espanol, and in Krystal the food was very rich. The air conditioned gym was impressive. The entertainment music bands were great too and a lovely way to end each evening.

The staff were excellent. Had been concerned about buffet as don’t generally rate them but the food was excellent and they catered really well for the guests with 3.5 hour span of time for breakfast and dinner. Room spacious and cleaning excellent. Lots of availability of seats around pool and a separate adult section. Very well situated between Costa Adeje and Caleta. We had a lovely time (mother and daughter) and would thoroughly recommend.

Wifi useless kept cutting out Very noisy in the mornings with cleaners dragging trolley about. No shower cap or cotton buds.

It was our third stay at the hotel. Unfortunately on this stay we had cockroaches in our room. Our room was on level 1 (Ground Floor). I spoke to the hotel manager who said he was aware of the problem and he had employed a pest control firm to try and eradicate the problem. A large cockroach was also seen in the entertainments room on level 6. We dread to think if there were cockroaches in the kitchen. The manager did not offer us another room but said he would get the room fumigated. However this made no difference as the cockroaches kept appearing. We booked the holiday with Tui and discussed the problem with a Tui representative and she said she would make a request for our room to be fumigated. We have since made a formal complaint to Tui but have received no response. Our holiday was spoilt and the cockroach problem is not what one would expect in a 'Five Star' hotel.

Would return here as we liked this hotel which is in a quieter part of Costa Adeje. Food in buffet very good, plenty of choices, hot plates and hot food. Waiter service prompt and friendly. Entertainment in evening was ok with piano or guitar in lobby and musical acts in the entertainment room. Boy band was particularly good. All staff were friendly and helpful and we ordered a blanket and extra pillows which were delivered very promptly. Room cleaned well every day, towels changed morning and night. This hotel suits us, we’ve paid a lot more elsewhere and been unhappy. This hotel we highly recommend and will go back next year. Join the Rui club, we have and will book directly in future. Our room was quiet and we slept very well.

Shame they don’t supply complimentary water in the rooms, plus slippers would have been appreciated as nights were pretty cool and walk across cold floor was not that pleasant! We needed blankets on the beds and air con off. The biggest problem was lack of seating in the bar area especially on chilly evenings when it was too cold to use the outside seating areas, just not enough space for customers to sit and enjoy a pre show drink. Our room was kept clean as were all public areas. Plenty of sun loungers. Staff very friendly, buffet food very good…went to both à la carte restaurants but not that impressed….Apart from the fabulous steak serviced in The Krystal. But in the Krystal l had to ask for table napkins, salt and pepper and had a dirty wine glass! Hardly what to expect from their ‘special’ restaurant!

First and foremost it’s the staff that make this place incredible, there are a lot of them (which is rare these days) and everyone we encountered was fantastic. The cleaners are extremely thorough and very warm/friendly. The location is amazing and of everywhere we walked in the surrounding areas, our location was by far the best. If you walk out of the hotel at the back facing the sea (and turn left) you can stroll down to el duque south beach which is man made and not volcanic sand. There’s a beach bar called BDB that is delicious and a short walk further left up the hill is the designer shopping mall. I averaged 22k steps a day exploring all around, you can walk on to Fanabe, Torviscas, San Eugenio and Porto Colon which all have different things to see (in my opinion not as nice as this hotel location) We got taxis to Siam Mall which has great shopping as we needed something in particular. TOP TIP search whale express in Porto Colon for an hour tour in a rib boat. So reasonable, got to see pilot whales and made our visit! Only improvement for hotel would be kids club or just an activity or 2 throughout day like pétanque or something that kids could meet the other child guests. Also to be able to pay for drinks as you go so that you aren’t shocked by final bill/can budget. Overall fantastic hotel with great staff, pool scene is great (especially adult infinity overlooking the beach), large rooms and if I was someone who visited the same place, I’d love to stay again.