Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.2
Filter by:
Sort by:
All reviews(40)
Positive reviews(39)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Stay Date Aug 2025
Other
8.0/10
Very good
Posted on Sep 26, 2025
Beautiful place, exceptionally clean, modern and whole pool to ourselves most of the time! Gorgeous beach just right across the road, we had a fabulous few days away. Only reason not 5 star review is the lack of food served would be nice to have more snacks available by the pool but otherwise a fantastic place.
Guest User
Stay Date Aug 2025
Other
8.0/10
Very good
Posted on Sep 7, 2025
I like the possibility of cooking in the room, the proximity of the beach, the free rental of bycicles, complimentary water and good internet. Things to improve: all the tv chanels are in spanish and although the room has a smart TV, it is not connected to the internet. Parking near the hotel is a pain in the head. Found some sand in the bed, wich makes me think if the sheets were changed.
Guest User
Stay Date Jul 2025
Other
6.0/10
Posted on Aug 27, 2025
Parking not available for all guests Breakfast room not big enough for all guests For personal reasons we had to leave one day earlier and nothing was refunded not even breakfast or park … Room cleaning was a joke Phone not working and no possibility to change
Guest User
Stay Date Jul 2025
Other
2.0/10
Posted on Aug 6, 2025
We had a job interview scheduled at 12:00 PM — the same time as check-out. We asked to stay just 30 minutes longer or use any quiet space (even a small office), but were told this wasn’t possible. The only option offered was the café area, which is not suitable for a professional interview. We understand the hotel may have been full, but we’ve never been treated this way before. Even when we offered to pay for late check-out, no effort was made to help. The response we received was not only inflexible, but also lacking in empathy — we were told we were “not different from anyone else.” All we wanted was a bit of understanding. We’re not from Spain, and it was impossible to reach Lisbon in time. We left very disappointed and saddened by how this was handled.
Guest User
Stay Date May 2025
Other
10/10
Outstanding
Posted on Jun 6, 2025
That’s a wonderful place with all resources you need to spend your vacation! Very friendly staff, clean and familiar environment! You just need to cross the street and walk through a beautiful path under the trees, few steps to a beautiful sand beach! It’s a dream place and I’ll be back with my family again!
paulaeK6309NX
Stay Date Sep 2023
Couple
10/10
Outstanding
Posted on Oct 9, 2023
This is an aparthotel, rated 3 * because they do not serve meals. The apartment was excellent, with a kitchenette with micro-wave, fridge, induction stove, and all the appliances necessary. It was cleaned every day; the bed was huge and the WC with bath tube and spacious. We needed just to cross a small road and we were in a pine forest leadind to the dunes and beach -marvelous Unfortunately it closes in October so we could not prolong our stay
Response from Property: Hello. We appreciate your time to leave us your review. We continue working every day to be better and offer you the best experience on your vacation. We hope to see you back soon. A hug.
Traveler29737718777
Stay Date Jun 2026
Family
8.0/10
Very good
Posted on Jul 8, 2026
Hotel simpático, bem localisado a 40 m da praia, limpo, e excelentes colaboradores. O apartamento bem equipado para refeições.
Translate
Eva V
Stay Date May 2026
Couple
10/10
Outstanding
Posted on Jun 28, 2026
La estancia fue muy acogedora. El apartamento contaba con todos los productos necesarios. El personal muy amable y servicial. Repetiremos. 100% recomendable.
Translate
Guest User
Stay Date May 2026
Other
8.0/10
Very good
Posted on Jun 26, 2026
Buena experiencia. Destacar la buena atencion de todo el personal. Ubicacion en zona muy tranquila. Por poner algun pero diré que en los desayunos podian poner algun producto caliente.
Translate
Guest User
Stay Date May 2026
Other
10/10
Outstanding
Posted on Jun 14, 2026
Hotel pequeñito pero con mucho encanto. Super bonito por dentro y limpio, aunque lo mejor la cercanía a la playa! Repetiremos
Translate
Rosa Mary M
Stay Date Nov 2025
Family
10/10
Outstanding
Posted on Dec 8, 2025
Un fin de semana tranquilo y agradable. El trato del personal fue muy agradable. Fuimos a la playa en bicicletas, nos bañamos en la coqueta piscina, comimos en los restaurantes proximos e incluso visitamos una fabrica de cerveza.
Translate
Response from Property: Hola Rosa, Muchas gracias por tu palabras, nos alegramos de que hayas disfrutado de esta experiencia y esperaremos con ansias tu próxima estancia en On Family Islantilla.
Guest User
Stay Date Apr 2026
Other
10/10
Outstanding
Posted on May 30, 2026
Experiência muito boa Excelente localização Boas instalações Limpeza excelente Ginásio bem equipado
Translate
Guest User
Stay Date Jun 2026
Other
8.0/10
Very good
Posted on Jul 8, 2026
El personal estupendo, ubicación muy buena. Tranquilidad y desayuno muy bien también.
Translate
Guest User
Stay Date Apr 2026
Other
10/10
Outstanding
Posted on May 25, 2026
Es un hotel con encanto y tranquilidad. Destacaría sobre todo al personal por su amabilidad y profesionalidad. Es ideal para pasar unas vacaciones muy tranquilas , muy cerca de la playa y con la comodidad que ofrece sus amplios apartamentos.
Translate
Guest User
Stay Date May 2026
Other
10/10
Outstanding
Posted on Jun 13, 2026
Muito bom alojamento; foi pena ser só uma noite, mas gostei. Funcionarias muito atenciosas