Check-in........Walked into room, TV on, Bedding not changed, towels on the floor, bathroom not cleaned. Back downstairs.....new room, walk in, start unpacking, find dirty underwear on the bed. Needless to say, a little uneasy and little confidence in the cleanliness of this property. Manager offered a $50.00 credit on a $750.00 2 night stay. The look on my face must have said something as the clerk immediately said she could do more and took another $50.00 off immediately, and handed me the Managers card and said you could call him later. Honestly, this approach to trying to make it right is a little insulting and unprofessional. "Offer the family $50.00 and if they ask for more, give them another $50.00". Just do the right thing from the beginning and offer a 1-night stay on Marriot. As a Marriot Bonvoy member....what's the point of loyalty.
This weekend I am at another Marriot property for 2 nights and if I could change it, I would.
Be cautious and careful!
Todd