Name: Hotel la Casona Real
Address: Av Lic Benito Juárez 501, Cozumel, Quintana Roo, 77600, Mexico, Av Lic Benito Juárez 501, Overseas, Mexico
Rating: 4.1

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코수멜섬 중앙에서 몇백미터 걸어오면 있는 호텔이니다. 
가격대비 깨끋하고 수영장도 있고 조식도 제공합니다. 
에어컨도 있습니다.

This hotel is located a few hundred meters from the center of Cozumel Island.
It's reasonably priced, has a swimming pool, and offers breakfast.
There is also air conditioning.

El servicio es excelente por parte de recepción

The service is excellent from the reception

24-hour front desk

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

Holiday Homes

All Languages

Korean

Spanish

All Room Types

Standard Double Room, 2 Queen Beds

I felt the price we paid for this hotel was not warranted based on the quality for the following reasons: 1.  Shower drain was broken and had a piece of round plastic covering it to protect you getting cut on the metal pieces.   2.  Decor is not great. 3.  We had to ask for toilet paper a few times as opposed to it being supplied during cleaning.   4.  We talked to a number of other people who paid less than half what we paid - in fairness this was my fault.  I booked on booking.com and paid what they asked.  One couple booked at the hotel and were able to negotiate a price less than half what we paid.   5.  It is situated across the street from a night club and the music is very loud.  We initially thought it would make sleeping a problem but fortunately it didn't bother us at all.   6.  Smoking was allowed on the patio during breakfast.    On the positive side: 1.  Staff are great.  The breakfast staff and cleaning staff are very accommodating and friendly.  The breakfast staff will cut up fruit for you if you ask.  Miriam was a favorite for us because she spoke fluent english. 2.  The place is very clean - they are cleaning all day.  The pool is cleaned regularly - but is quite cold.  I liked it this way actually.   3.  It is close to the downtown plaza. 4.  The AC works really well.   5.  They have two hotel cats.  :)  This could be a negative for some people.   6.  The bed is very comfortable - we had a king sized bed which was fantastic.  The bedding was changed frequently - I think every other day.  The bed is made up every day.   Overall I would stay here again but would expect a much lower price.

This hotel is located on a corner in the real downtown Cozumel. It’s a hidden jewel once you step through the doors. Every person that works there goes out of their way to be helpful, friendly and kind. Breakfast is a lot of fun especially during torrential rains. The pool area is absolutely charming. My room was spotlessly clean with a polished floor. It had strong wifi and a fridge, great AC and modern bathroom. This hotel is lovingly decorated and feels like being in Abuela’s house. During torrential rain taxis are hard to come by. The staff stood outside flagging one down for me. If you are looking for 5 stars bells and whistles look elsewhere. If you are looking for safe, charming, clean and close to the airport choose this hotel.

*Allowed to check in 1 hour 10 mins late. First time I confronted this. On my reservation, it says 2 pm, but they insisted on at 3 pm. They said I shouldn't consider what booking says it's normally 3 pm. What should I consider as a reference? Of course the portal I booked. On the other hand, I made my arrangements accordingly so booked my ferry from Playa del Carmen. If I knew before, I would book a later ferry not to lose time.  *Very noisy hotel. Noise coming from both outside and inside by the staff and guests. Nobody warns them. Housekeepers listen to music loudly while cleaning. I may not feel good so prefer to stay in the room, right?  *So many bedbugs and ants in the room.  *Definitely not value for money. That's one of the most expensive hotel I stayed during my 1 month travel in Mexico. They charge lots of money but don't even provide a small bottle of water. The room itself also very outdated. Bathroom is very small and outdated.  *Don't bother to go down for breakfast like I did in the last day. It's very unprofessional that you have to wait 20 mins for breakfast until they prepare you a very basic plate. It consists of 2 slice of toast bread (ready from supermarket), 1 small pack of jam, butter is already on the table so you have to use what other guests left, not tasty omlette and unfresh juice. Coffee is in the thermos which is already on thr table. If you go down to have breakfast at 8 am or 11 am, the same thermos will be there. So be ready to drink cold coffee.  *Housekeepers clean the room but they don't renew items. Bed sheet was torn, they keep the half soap or shampoo. Why don't yoi bring another one? How much could it cost?  *Air-conditioner and ventilator on the ceiling were full of dust. Not sure when it was last cleaned. DEFINITELY NOT RECOMMEND this hotel to other travellers. You pay a lot but don't get anything in return. Better to sleep in a tent on the beach.

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Discover 52 Hotel la Casona Real reviews, rated 4.1 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel la Casona Real Reviews: 52 Verified Reviews Latest 2024 | Trip.com

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