Name: Hotel les Suites - Domaine de Crécy
Address: Rte de Guérard, Crecy la Chapelle, 77580, France, Rte de Guérard, Overseas, France
Rating: 4.1

Hotel les Suites - Domaine de Crécy Reviews

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Stayed here for 2 nights for disney weekend trip. Amazing value. 15min to Disney. Rooms beautifully decorated and clean. Loved the place. Would highly recommend would definately come back. 2 big golf courses.

We arrived at the hotel at just after midnight having driven from Perpignan - the drive took 12 hours including a couple of charging stops. We have a Tesla, and the appeal of this hotel is that is has a Tesla charging point, as well as looking like a lovely hotel on the website.    The communication from the hotel regarding the late arrival procedure was very good, so I was very happy and looking forward to relaxing here for 2 nights before continuing the drive back to the UK.    When walking to our room, I started to become a little concerned. There was a lot of noise coming from a group of people, but I couldn't see them. It sounded like a party, with shouting and glasses clinking. The grass area surrounding the pool was all brown and completely dead - certainly not the lovely looking green grass surrounding the pool on the photos online. We had already stayed in a number of hotels in France for 4 weeks leading up to this stay, and whilst I know that the weather is hot, I had not seen anything like this. I don't think it has been watered/maintained at all this year. Then, there was litter along the path.    We came to the front door of our room to see a dirty front door situated within a dirty corridor area which had a large number of cables/signal boxes right next to it (see pictures).     On opening the door, my eyes were drawn to the dirty floor (see picture), and my heart sank. I immediately told the kids to stay downstairs whilst I went to look around. Everywhere I went I could see a complete lack of hygiene - scum around the toilets, dust/crumbs in the corners, marks/scuffs on every wall, chipped enamel on toilets.. the list goes on. On top of this, I killed 1 large flying insect and 4 mosquito's whilst walking around, and that was just in 5 minutes. I took photos of all of this and have posted to support this review.    We made a decision there and then that we couldn't stay here. It wasn't clean or hygienic, and with the current climate of COVID-19, I cannot understand how this level of cleanliness is acceptable.     We got back in the car and decided to plough on to the UK, so the 12 hours of travel turned into 24 hours.     I emailed the hotel immediately with my complaint and also the photo's that I had taken. I have requested a full refund and also an email from the general manager to explain how this is acceptable. To date, I haven't had the courtesy of a reply, hence me now posting this review.     The reviews from 2019 are positive and that influenced my decision to book. 2020 seems to be very different, and the hotel doesn't seem to be keeping on top of their standards.    I am not a complainer. I do my research before booking accommodation. On this 4 week trip we have stayed in 6 different accommodations, each of which has been great - and by great, I mean exactly as advertised. I don't expect anything more than that, but also I don't expect less than that, and I certainly don't expect a good level of accommodation to be dirty.

I gave 4.2 points to the hotel. I planned to stay near Disney or Ole Village, but they are all fully booked. Because there is a car, it can be farther away. It is 15 minutes away from Disney by car. It is on the golf course, which is especially suitable for families. Two people came in and found that it was a room on the upper and lower floors. There were kitchenware to cook some food. I didn’t see a supermarket. I had to bring my own food. The room was clean and the decoration was simple and practical.

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Discover 40 Hotel les Suites - Domaine de Crécy reviews, rated 4.1 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel les Suites - Domaine de Crécy Reviews: 40 Verified Reviews Latest 2024 | Trip.com

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Hotel les Suites - Domaine de Crécy Reviews

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