Our experience at this hotel was extremely mixed. I’ll list the good points first, and then mention issues we had, as they were quite significant.
Pros: The location was great, close to the airport (about a 12 minute drive) and also right next to a huge mall with a Target and many restaurants, several grocery stories, Starbucks, etc. Super convenient for flying in/out of LAX and also getting around various locations in LA.
The aesthetics of the lobby are generally nice and it seems like it’s been renovated recently. There’s also free (and delicious) chocolate chip cookies in the lobby around 5:30 each evening.
The front desk staff are generally helpful and responsive.
Finally, to the cons:
Most of our gripes are related to the hotel’s housekeeping service. The housekeeping service at this hotel was the worst I have ever experienced. We constantly had to call and ask for basic necessities the weren’t replenished: no wash clothes or hand towels, no bedding for the couch bed, several times they failed to take the very full trash out, etc. Worst perhaps of all was how they never changed the paper, ice biner, or glass cups in the room. We used the glasses on the first night of our stay, the next day they took one of the dirty glasses and left the other, never giving us cleans ones or taking the dirty glass for the entirety of our 5 day stay (see photo). They also didn’t replenish the paper coffee cups.
At the end of our stay we shared our dissatisfaction with the front desk manager over the poor housekeeping services and she was very understanding and apologetic and there was any way she could make it up to us, which was very appreciated.
