Royal Lotus Hotel Danang

Reviews of Royal Lotus Hotel Danang

Royal Lotus Hotel Danang

120A Nguyễn Văn Thoại, Bắc Mỹ Phú, Ngũ Hành Sơn, Quan Ngu Hanh Son, Da Nang, VietnamSee Hotel Details
Royal Lotus Hotel Danang
Royal Lotus Hotel DanangRoyal Lotus Hotel DanangRoyal Lotus Hotel Danang
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1 night

Guest Reviews

8.5/10
Very Good
41 Reviews
Verified reviews
Location8.7
Amenities8.4
Service8.6
Cleanliness8.4
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All reviews(41)
Positive reviews(23)
Reviews with photos/video(6)
Great service(6)
Awesome stay(5)
Great location(3)
Negative reviews(1)
Francesco Lab
Premium Room - City View
Stay Date Mar 2025
Travel with friends
32 Reviews
10.0/10
Outstanding
Posted on Apr 13, 2025
I love this hotel in da Nang, is in a perfect central position just 5 minutes walking from the beach
Response from Property: Dear Francesco,Thank you for your kind words! We are thrilled to hear that you loved our hotel and found our central location so convenient. We truly appreciate your feedback and look forward to welcoming you back to Da Nang for another wonderful stay!Best regards,Royal Lotus Hotel Danang
Guest User
Superior Room - City View
Stay Date Feb 2024
Travel with friends
22 Reviews
8.5/10
Very Good
Posted on Mar 19, 2024
Check in is 2pm, not 10am as stated on the trip.com itinerary. Why did they ask to see my reservation after I gave them my passport? Is there no database linking that information? It seems that my room was not renovated in 2023 as claimed on trip.com...it felt more like a 2016 room. Whilst the room was clean, the shower pressure was lacking and temperature was difficult to get right. There was a drainage smell coming from the drain. Breakfast was ok but not like the photos 😏 The dining room chair cushions could do with a clean. The gym is good and the pool looks great although I didn't swim. The staff were helpful and friendly.
6/8
Response from Property: Dear Guest,Thank you for sharing your feedback with us regarding your recent stay at Royal Lotus Hotel Danang.We apologize for any inconvenience you experienced during your check-in process and for the discrepancies between the stated check-in time on your Trip.com itinerary and our actual check-in time. We will investigate this matter further to ensure that such discrepancies are addressed and corrected.Regarding your room, we apologize if it did not meet your expectations. While we strive to maintain high standards of cleanliness and comfort, we acknowledge that there may have been some areas that fell short of this. We will address the issues you mentioned regarding the shower pressure, temperature control, drainage smell, and room renovation to ensure that they are promptly resolved.We appreciate your feedback regarding breakfast and the cleanliness of the dining room chairs. Your comments will be shared with our team for improvement.We are glad to hear that you found our gym facilities to be good and that our staff were helpful and friendly during your stay.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,
\Ken/
Deluxe Room - Sea View Or City View
Stay Date Nov 2024
Business travelers
1 Reviews
7.5/10
Posted on Dec 20, 2024
They have upgraded since the above floor was on construction.
Response from Property: Dear Ken,Thank you very much for sharing your experience at Royal Lotus Hotel Danang.We are pleased to hear that you appreciated the upgrade during your stay. Providing comfort and convenience to our guests is always our priority, especially during times of improvement like construction.We hope to welcome you back soon for an even better experience in the future.Best regards,Royal Lotus Hotel Danang
Guest User
Premium Room - City View
Stay Date Mar 2024
Couples
2 Reviews
10.0/10
Outstanding
Posted on Apr 21, 2024
We only stayed 2 nights unfortunately in this lovely hotel. It was a last minute booking as the hotel we had booked wasn’t up to scratch. They upgraded us and were so pleasant. The room was magnificent and the amenities fantastic. Would recommend the Royal Lotus to everyone. 😁
Response from Property: Dear Valued Guests,Thank you for your lovely review!We are thrilled to hear that you enjoyed your brief stay with us at Royal Lotus Hotel Danang. It's fantastic to know that we were able to accommodate you last minute and provide you with an upgraded room and excellent service. Your recommendation means a lot to us.Should your travels bring you back to Danang in the future, we would be honored to welcome you again for a longer stay. Please don't hesitate to reach out if there's anything we can assist you with.Thank you once again for your kind words and recommendation.Best regards,
shuai
Premium Room - City View
Stay Date Jun 2024
Travel with friends
13 Reviews
8.5/10
Very Good
Posted on Jul 19, 2024
Simple and location was good. Breakfast was average. We paid $105 a night
Response from Property: Hi Shuai,Thank you for your feedback. We're glad you liked the location and found the hotel simple and convenient. We appreciate your comments on the breakfast and will work on improving it. We hope to welcome you back in the future!Best regards,Royal Lotus Hotel Danang
Bhagwan
Classic Room with City View
Stay Date Jun 2023
Travel with friends
4 Reviews
10.0/10
Outstanding
Posted on Jul 28, 2023
Nice hotel with helpful staff. Good service. Excellent location and easy access to many walking areas. Superb.
Response from Property: Dear Guest,Thank you for your wonderful review. We're thrilled to hear that you found our hotel nice and our staff helpful. It's great to know that you enjoyed the service, excellent location, and easy access to walking areas.We look forward to welcoming you back and providing another superb experience.Best regards,Royal Lotus Hotel Danang.
Guest User
Premium Room - City View
Stay Date Dec 2024
Other
17 Reviews
9.5/10
Amazing
Posted on Feb 6, 2025
The room is large, the breakfast is rich, and during the Spring Festival, you can see the New Year fireworks from the balcony. It is very close to the hotel beach. You can go for a walk every morning and enjoy the changes of the beach.
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Response from Property: Dear YAMA****A KAZUKO guest, Thank you for choosing Royal Lotus Hotel Danang and sharing your valuable comments. We are glad that you enjoyed the spacious room and rich breakfast. The view of the Chinese New Year fireworks on the balcony made your stay even more special. The hotel is close to the beach, and being able to enjoy the beach walk every morning also made your trip a pleasant experience. We look forward to the opportunity to provide you with an unforgettable stay again in the future. Sincerely thank you for your support! Sincerely, Royal Lotus Hotel Danang
Guest User
Deluxe Room - Sea View Or City View
Stay Date Oct 2024
Solo travelers
15 Reviews
7.5/10
Posted on Nov 18, 2024
The hotel is old, the room facilities are average, the price/performance ratio is OK, and everything else is average.
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Response from Property: Dear guest, thank you for choosing to stay at Royal Lotus Hotel Danang and taking the time to share your valuable feedback. We're sorry to hear that you had a so-so experience with the room facilities and overall hotel experience. We will seriously consider your feedback, continuously improve our facilities and services, and strive to provide every guest with a better stay experience. We hope to have the opportunity to serve you again in the future and bring you a more satisfactory experience. Sincere regards Royal Lotus Hotel Danang
Елена
Premium Room - City View
Stay Date May 2024
Family
3 Reviews
7.0/10
Posted on Jun 28, 2024
The furniture in the room is already shabby. They moved our beds together, I moved the nightstand closer to the bed. There is trash and hair on the floor. There was cleaning, but the garbage was still there. At the baseboard. Food for 4. I always travel for my birthday. There was always a compliment from the hotel. Fruit, cake. Nothing here. Overall, the hotel is a 3- for me.. I definitely won’t come back here and won’t recommend it. For this price there are much better hotels in Da Nang.
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Response from Property: Dear Guest,Thank you for taking the time to provide feedback on your recent stay at Royal Lotus Hotel Danang. We sincerely apologize for the shortcomings you experienced during your visit.We deeply regret the issues with the room cleanliness and the condition of the furniture. Please be assured that your comments have been shared with our housekeeping team to address these concerns immediately. Cleanliness is of utmost importance to us, and we will take all necessary measures to enhance our standards.We are also sorry to learn that you did not receive any special recognition on your birthday. It is our standard practice to provide complimentary amenities for such occasions, and we apologize for this oversight.Regarding the quality of our food, we appreciate your feedback and will strive to improve our culinary offerings to better meet the expectations of our guests.We value your comments and will use them to improve our services. We hope you will consider giving us another opportunity to provide you with a superior experience in the future.Yours sincerely,Royal Lotus Hotel Danang
WEICHENG
Suite - Sea View Or City View
Stay Date Jul 2024
Travel with friends
2 Reviews
8.0/10
Very Good
Posted on Nov 1, 2024
Breakfast is very ordinary, room is big, price is very cheap
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Response from Property: Dear WEICHEN, thank you for sharing your valuable feedback! We are happy to hear that you were satisfied with the space and price of your room. Regarding your comments about breakfast, we will seriously consider it and work hard to improve it in order to provide you with a better experience during your next stay. We look forward to having the opportunity to welcome you again in the future! Sincere regards, Royal Lotus Hotel Danang
Jiujiu.GY
Premium Room With City View
Stay Date Aug 2023
Other
4 Reviews
10.0/10
Outstanding
Posted on Sep 5, 2023
The room is clean and tidy. The hotel staff is friendly and helpful. The breakfast is rich. The infinity pool is great. The most reliable hotel in Vietnam for 5 days. The most satisfying one. Really worth recommending.
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Response from Property: 尊敬的客人,非常感謝您對我們酒店的高度評價。我們很高興聽到您對房間的清潔度、熱情的服務、豐富的早餐以及無邊泳池感到滿意。能夠成為您在越南5天行程中最可靠的一家酒店,我們感到非常榮幸。您的推薦是對我們最大的鼓勵,我們期待着再次歡迎您來到Royal Lotus Hotel Danang。真誠的感謝
sharon yoon
Premium Room With City View
Stay Date Jul 2023
Solo travelers
5 Reviews
7.0/10
Posted on Aug 7, 2023
The hotel facilities are comparable to those of large Korean motels. All amenities are available There are many stores right in front of the hotel, including nearby supermarkets, restaurants, massage shops, and coffee, so it's convenient. It's also perfect because it's about a 4-minute walk to the beach.
Show OriginalGoogle Translated
Response from Property: Hello, thank you for your valuable review of our hotel. We appreciate your comment that the hotel facilities are comparable to those of large Korean motels and your positive evaluation of the various amenities around the hotel. We are glad that you were satisfied with the fact that there are various shops, marts, restaurants, massage shops, and coffee shops right in front of the hotel, and that it is about a 4-minute walk to the beach. We will do our best to provide you with a good experience on your next visit. We look forward to seeing you again. Thank you. Royal Lotus Hotel Danang.
Superior Room - City View
Stay Date May 2024
Other
1 Reviews
10.0/10
Outstanding
Posted on Sep 25, 2024
The staff was very friendly and the hotel was clean.
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Response from Property: Dear Sangmi, Thank you for your kind words. We are very happy that you were satisfied with the cleanliness of our hotel and the kindness of our staff. We will continue to strive to provide you with more comfortable service. We hope to see you again soon. Thank you! Royal Lotus Hotel Danang
Guest User
Deluxe twin Room with Ocean View
Stay Date Apr 2023
Family
4 Reviews
7.0/10
Posted on May 27, 2023
I don't like a lot, not a little. For the price, it's just average, but honestly, it's not great. First, it's old, but apart from the old ones, there is a waiting area with a sofa on each floor, but the air conditioner doesn't work at all, so it's very hot. The second room is very small. It's natural for this price to be this much, but it's still very disappointing. If you go to the morning breakfast buffet restaurant when it is crowded, there are no seats. The day I went, aia insurance planners came to the workshop, but there were no seats at breakfast. Even if this is rarely the case, the expression of the server staff is all dark. Everyone is not expressionless, it is very dark, and the forks and cutlery pallets are not replaced. I just brush it off and then I just put it on top of it. I was watching that too, and I was shocked to see that while cleaning the seat. I put a spoon with other people's food on it and use it, but I shake it off and put a new spoon... No, I don't know if it's a new spoon. fourth. No soundproofing at all. It sounds too good and the problem is closed. The door closer is broken, but it has not been repaired. I went to eat, but when I came back, the door was still open. And the shower head is also sticky, so water leaks. Overall, facility maintenance and management are urgently needed. fifth. Korean group tour. It's a place for package travelers. The bottom line is that the package is just that level. If it's around 50,000 won including breakfast for two people, don't do it otherwise. I did it in the mid-80,000 won range for 3 people, including children, but honestly, it was a bit wasteful. So the good thing is Reception staff are friendly. Maybe it's because the work intensity is better than the restaurant staff, but the expression is alive than the restaurant staff. A 50% discount on drinks from 8:00 to 10:00 in the 1Pip lobby, and the mango smoothie is 350,000 dong. It's 2,000 won with our money, and it's very delicious. In addition to this, it is 50% off, so be sure to try it when you have time. Breakfast half beheaded is very few. This is a very disadvantage, but the taste is so good that it can be an advantage. The egg dishes are delicious. My son seemed to have eaten only 5 fried eggs. Bread was ok too. It's a pity that there are few varieties, but the bread eggs were okay. There is also kimchi, so if you go with ramen, it will be more delicious. I stayed for two days and the stir-fried pork belly on the first day was good. .Otherwise, the pool is a little on the small side. It's hot, so I can't use it during the day, and I use it in the morning and evening. It's an ocean view, but it's a bit disappointing that the building in front of it covers it, but it's okay. If you want to see the sunrise, you have to wake up at 5 am to see it. The bottom line is that it's okay if it's 50,000 won, but it's a city view price, not an ocean view... First of all, it's a group hotel, so it's good to make a reservation with this in mind.
Show OriginalGoogle Translated
Response from Property: Hello, thank you for your valuable feedback. We sincerely apologize for the inconvenience. First of all, we deeply understand the problems with the air conditioning and soundproofing in the room, and the crowdedness and service of the breakfast buffet. We will actively work to improve these issues. In particular, we will immediately review and correct the issues with the air conditioning and door closer, and the attitude of the cleaning and serving staff. We will also do our best to improve the quality and service of breakfast. Thank you for your kind service of the reception staff and your compliments on the taste of the mango smoothie. This positive feedback is a great encouragement to us. Once again, we apologize for the inconvenience and will strive to provide you with a more satisfactory experience with improved services in the future. Thank you for your valuable feedback and we look forward to providing you with a better service on your next visit. Thank you. Royal Lotus Hotel Danang.
bornong
Deluxe Room - Sea View Or City View
Stay Date Sep 2023
Couples
31 Reviews
8.0/10
Very Good
Posted on Oct 17, 2023
Checking in for the second time, the service staff is still warm and friendly. However, the equipment has begun to age. For example, when it rains, water will seep into the room from the floor-to-ceiling windows.
Show OriginalGoogle Translated
Response from Property: Dear Valued Guests,Thank you for sharing your experience of your second stay at our hotel.We are pleased to hear that our staff continued to provide you with warm and attentive service. However, we are sorry to learn about the aging equipment issues you encountered, such as water seepage through the floor-to-ceiling windows during rainfall.Please accept our sincere apologies for any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will address the maintenance issues promptly to ensure our facilities meet the expected standards.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,