Evgenii Kolgin
I’ll say right away that I didn’t enjoy my stay here; everything just went wrong from the start. I didn’t like my spot in the dorm, I expected a bed with a door like on pictures, but it only had a curtain, and realizing I had booked for a week, I asked to cancel the reservation. The receptionist had to check everything with the manager, and honestly, I didn’t understand anything. In the end, they told me they couldn’t cancel because they already had some system in place, and basically, they just didn’t care. They said it was too late—well, how’s that supposed to work? Was I supposed to come a week earlier just to check the hotel? They mentioned some Trip.com rules, even though I submitted the request through the website. Calling support didn’t help either—it was just a bot. Thanks for the “support.”
Then somehow another bed was found. In the room, the air conditioner was set to 21°C—it was freezing, I got sick, and not just me, almost everyone in the room was coughing. The remote was with the administrator, who kept turning it on and off so the AC could “rest.” It was ridiculous—sometimes you’re sweating, sometimes you’re freezing. Eventually, after everyone complained, they set it to 25°C.
The Wi-Fi kept disconnecting, very unstable. I saw a cockroach in the room, right in my “capsule,” and a huge one in the shower. The café upstairs is overpriced, probably just for the "view". Maybe other rooms have different conditions, but everything I’m describing applies to the first floor.
The only positive thing was the cleaning ladies — they were always cheerful, chatting, changing towels, and bringing water. The rest of the staff, unfortunately, were not helpful.
Overall, I had an unpleasant experience with both the hotel and Trip.com support. After this, I’ll never book for more than a couple of days.
