Muong Thanh Luxury Da Nang Hotel

Beautiful beachfront location, but terrible experience. Ants everywhere in the room (28th floor!) absolutely disgusting 🐜 🤢, uncomfortable bed, old furniture, unprofessional staff, only one key for two people, and AC turns off when you leave so room gets boiling hot. Not luxury hotel, not worth 5 stars at all.

Great location, big room, stunning view. But there's an ant on the bed. Some of the staffs were not nice.

I rarely leave negative reviews, but after multiple attempts to resolve these issues directly with the hotel, I feel obligated to share my experience. My family and I traveled from the United States to Vietnam and booked what was advertised as a luxury 5-star suite. Unfortunately, our experience fell far below those expectations. The issues began with the condition of the room itself. We documented visible mold/mildew in the bathroom grout and tile seams, insect activity including ants in the room, deteriorated flooring around the bathroom drain, stains and maintenance deficiencies throughout the suite, and overall wear and tear that did not reflect a luxury property. The refrigerator in our room was not functioning properly, resulting in spoiled food that we had purchased for our family, including fresh fruit and prepared meals. When this was reported, the compensation offered was not proportional to the loss or inconvenience. We also repeatedly experienced service issues. Requests were either delayed or not fulfilled, including requests for water and ironing accommodations. The beds were extremely firm and uncomfortable, resulting in back pain and poor sleep throughout our stay. The most serious issue occurred when hotel staff entered our room without our authorization. We had not activated the Make Up Room light, had not requested housekeeping service, and had already exchanged towels prior to leaving. When we returned, our room had been entered and items had been moved while passports, laptops, cameras, iPads, and other personal belongings were left exposed. This completely destroyed our trust in the property. As international travelers, privacy and security are non-negotiable. Once that trust was broken, we no longer felt comfortable staying at the hotel What was most disappointing was management’s response. Rather than acknowledging our concerns and working toward a reasonable resolution, every discussion was met with references to “policy.” Meanwhile, the actual guest experience, room condition, privacy concerns, and safety concerns were largely dismissed. I made multiple good-faith attempts to resolve these issues directly with the hotel before escalating them. Unfortunately, no meaningful resolution was offered. Based on my experience, this property did not meet my expectations for a 5-star luxury hotel, and I would not stay here again.

The hotel markets itself as a luxury property, and I have to say, the rooms truly are absolutely stunning. We stayed in the Grand Suite Ocean View room, and it was beautiful enough that we even extended our stay by two extra nights. However, the service did not match the standard you would expect from a luxury hotel. When we arrived, we were not greeted at all. The receptionist simply said “yes?” without any welcome, which was quite surprising, especially since we greeted her first. A basic level of friendliness and professionalism would go a long way. Another issue was the temperature in the reception area and corridors. They were extremely hot, with no air conditioning. You should be prepared to be sweating while waiting to check in. There were also a few maintenance concerns. The bathroom drain tends to fill up before slowly draining during showers, and the water temperature never gets properly hot. We reported this, and although an engineer was sent, we were told that the temperature could not be adjusted. Despite these issues, the room itself really is the highlight. It is spacious, beautifully designed, and very comfortable. If service and facilities matched the quality of the rooms, this would easily be a top-tier stay.

Well centrally located, its look like crowded but never was..the elevator is mostly empty all the time & going up down fast,love the view from our bedroom.. staff also ok ,for the price with bfst worth it.. i love the beach, the nearby restaurant,the vibess…i extended my stay for another 5days.. burn my flight home,repurchase new tickets, take my money..danang is worthy 🥹