Explore Other Travelers Reviews of Da Nang Hotels

Mercure Danang French Village Bana Hills
4.5/51347 Reviews
I would like to share some feedback regarding our recent stay at your hotel. Overall, we found the location to be a great spot to relax, especially with the excellent facilities offered by Sun World Ba Na Hills. We came to celebrate both our anniversary and Christmas, and were excited about the experience. On the first day of our stay, we encountered an issue with the hot water. We called for assistance and waited nearly an hour for someone from the hotel to come and resolve the problem. It is now almost 10 PM, and the outside temperature is below 19°C, making the situation quite uncomfortable. On the second night of our stay, we were unexpectedly woken up at 7 AM by a housekeeping staff member. She informed us that we had requested a repair for the hairdryer, which was not the case. We tried to explain the situation, but she ignored us and entered the room without our consent. After checking the hairdryer, she left her master key behind. Later, she entered the room a second time, but fortunately, my husband had already finished his shower and was dressed. I find it difficult to believe this happened at a Mercure hote

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.