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Ibis Dakar Guest Reviews
3.7/5
55 Reviews
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Location3.7
Amenities3.7
Service3.7
Cleanliness3.6
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Positive reviews(35)
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idleduck
Standard Room With Double Bed
Checked in Jan 2024
Business travelers
45 Reviews
3.7/5
Posted on Jan 26, 2024
The room is small, the transportation is convenient, there is a swimming pool, and there is an outdoor restaurant next to it. There is a good boat-shaped restaurant nearby walking north along the coast. Breakfast was okay. The room smells a bit strong and a bit damp, but you can get used to it.
The main focus is business and security.
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Anonymous User
Standard Double Room for Disabled Guests
Checked in May 2023
Business travelers
5 Reviews
4.5/5
Great
Posted on May 26, 2023
I have stayed here twice. The overall environment and service of the hotel are good, but the room is small and the security is OK. However, the breakfast is a bit monotonous and I have no choice if I eat it for several days in a row.
I spent two nights at this centrally located hotel in Dakar. The staff are very friendly and helpful especially as I had to catch a taxi to the airport at 4 am. The pool is great and the atmosphere during the African Cup of Nations was exciting. The breakfast buffet is nice and varied with lots of good food. I liked being in a safe, enclosed area and would definitely recommend the IBIS hotel for a stay.
Response from Property: Dear Guest We very much appreciate your comments regarding your stay at the ibis Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aby Myriam POUYE
ffay005
Checked in Dec 2023
Solo travelers
2.0/5
Posted on Dec 12, 2023
A few days prior to my stay, I sent an email enquiring about airport transfers as my flight would arrive in the middle of the night. No reply. On my day of arrival, after having organized the transfer myself, I called the hotel to let them know I will be coming very late, and they did pick up the phone and spoke English. (And they finally replied to my email after I had checked in and stayed one night, only to let me know they do not organize transfers and referred me to Hertz...) The receptionists speak English and seem reasonably friendly. Check-in was quick, check-out not so. The room was very bare bones, cramped and ascetic, with a rather strong, musty smell hanging around. The floor was made of hard plastic and was filthy, don't wear white socks! There was no luggage rack, probably because there simply is no room for one. There was, however, a desk and chair, a safe and a bed that's great for one person but would be incredibly narrow for two. The pillows were worn out and lumpy. For a hotel built in 2011, I would expect power outlets by the bed, but that was not the case here. No fridge. A/C worked well enough for December, but won't probably be too helpful in summer. Wifi was free and unlimited, but spotty and slow. Don't plan on teleconferencing here. A 0.5 L water bottle was provided and replenished daily. The bathroom came with no bars of soap or shampoo. There was a wall-mounted liquid soap container on the wall, similar to the ones you can find in public toilets. It said, "hair, body and face wash". I guess you could wash your dog, clothes and car with it, too. There was a bath mat and two bath towels, no hand towels provided. Water in the handheld shower was warm and pressure was okay. The carpets in the hallways were in desparate need of deep cleaning. Buffet breakfast was served in the lobby from 6:30 to 10 and cost a reasonable 8000 CFA. It was your usual affair: nothing to get excited about, but it will give you a good start of the day. Some hot and cold items, juices, yoghurt. The fresh fruit was nice and the croissants excellent. The same compound has a Novotel hotel right next door, and their informal restaurant on the ground floor serves lunch and dinner. There is a buffet (dinner 17 000 CFA) as well as à la carte, including the famous chicken yassa. The pool is shared by the Novotel and the Ibis. While their homepage claims it is heated, this was not the case, and in December, nights are cool so the water was a bit cold, but bearable. It was open from 9 am to 7 pm. The pool attendant was a grumpy old man who wanted your room number but didn't understand English, not even numbers. Pool towels were left to dry in the sun and then reused without washing, which is absolutely disgusting. I suspected it at first and then got proof by seeing the attendant simply place used towels to dry on furniture on the pool deck, folding them nicely afterwards. And then checked my towel to see that it was both filthy and smelly. Wow. Th
Response from Property: Dear Guest Thank you for taking the time to write to us following your stay at ibis Dakar. We are sorry that the service and performance did not live up to your expectations, and please accept our sincerest apologies. Ibis hotels are committed to providing you with the highest quality of service during your stay; therefore, your feedback is very important to us. Please be assured that the necessary measures will be taken to improve the quality of the services mentioned. Once again, we would like to thank you for your comments and hope to earn your trust again for your next stay. Sincerely
Masrawy_Mtl
Checked in Nov 2023
Business travelers
4.0/5
Very Good
Posted on Nov 13, 2023
I spent four nights at this hotel during a business trip to Dakar. Advantages: 1- the hotel is close to downtown and is also close to the several good restaurants and cafés. 2- The staff is friendly and helpful. The buffet breakfast is of good quality and enough variety. 3- Nice swimming pool and outdoor restaurant that can be accessed at the Novotel hotel located in the same compound. 4- Good security. Disadvantages: 1- Rooms are very small and too basic where they do not even provide a kettle and tea bags. 2- There is no gym.
Response from Property: Dear Masrawy_Mtl, Thank you for your feedback about your stay with us at ibis Dakar. We are delighted to hear that you appreciated the hotel's location, friendly staff, and good quality buffet breakfast. We apologize for any lack of convenience caused by our rooms being too small and basic. At ibis, we strive to provide a comfortable stay with quality amenities that match the varying needs of our guests. We are pleased that you felt secure during your stay and will take note of your review regarding the lack of a gym onsite. Your feedback is extremely valuable to us as we always seek to improve our services. Thank you again for taking the time to share your experience with us. Best regards, Aby Myriam POUYE
Guest User
Checked in Oct 2022
Other
4.0/5
Very Good
Posted on Oct 26, 2022
My wife and I stayed 5 nights, arriving before 11PM by Yellow Taxi(E40) from DDS Airport. The online check in desk was quick with a pleasant English speaking receptionist taking a credit card deposit to include room and potential charges at the bar/restaurant. We took our bags up the one working elevator to Room #510, all typical Ibis except a bit larger in the bathroom, shower stall and the bedroom(comfortable queen). The TV had a guide with BBC & France 2 in English and included Canal+Sports. Nice closet area with free water added each day, good central AC and numerous outlets. A large insulated window could be opened on request and had a wonderful seaview to Goree Island. The rooms were serviced daily. The 6:30AM breakfast was a downsized version of neighbor Novotel serviced by an attentive staff with an assortment of coffees, juice, breads, cheese/meats, scrambled and hard boiled eggs, yogurt, coco puffs/corn flakes & many fresh fruits. The common area included a large pool that was a joy to use(except on Sunday when an outside group of 50 kids overwhelmed) and the restaurant patio with pleasant music(except on Friday when exceeded normal sound limits until midnight). Taxis were always waiting outside the Novotel/ibis complex. The large ****** supermarket and the classic Marche Kermel are about 350m up the street.
Guest User
Checked in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 12, 2023
I enjoyed my stay at the IBIS. The live music on Friday evening was great.I had the pleasure to be served by Awa during my stay at the bar. Awa worked at the bar as was always polite,happy and professional. I very enjoyable stay. I would recommend this hotel to those travelling in Dakar
Response from Property: Dear JEREMY S, Thank you for taking the time to share with us your precious opinion about your experience at the IBIS DAKAR. It was a pleasure for our team to welcome you and even more to receive your compliments. We will gladly share those with our team, especially with Mrs.AWA. Your satisfaction is our priority and also the best reward and motivation for our teams in order to keep on offering you a perfect quality of service. Thank you again for your comments and we hope that your next stay at the IBIS DAKAR will be as pleasant as the previous one. Sincerely,
Guest User
Checked in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 12, 2023
My travel dream and imagination have both come into reality when I landed at Ibis Dakar on January 27 and even though it was past midnight, I immediately felt home. The accomodation alone, the setting and the first personel at the rception eased my travel anxieties away. I had the most peaceful sleep ever. Becaye, one of worker would definitely give you a warmest taste of the country and he would inspire you to visit all the interesting and touristcs sites in the vicinities. Bintou bayo, with her everlasting smiling face is one the ladies who always make sure am well taken care and that all my daily needs are provided with great care. I must admit that she is very passionate about her work. The staff and all the workers on different shifts never stop to amaze me. It was a memorable stay. God bless all of them. P. A. Sowanou
Response from Property: Dear 153patrices, Thank you for your great rate and comments regarding your stay at the Ibis Dakar. Our team was more than glad to welcome you ! It's a pleasure to receive your compliments. We will as well proudly share those with all our team, especially M.Becaye SANE and Mrs.Bintou BAYO. Your satisfaction is the best reward and motivation for our teams in order to keep on offering you a perfect quality of service ! Thank you again for taking the time to write your precious opinion. We wish your next stay at the Ibis Dakar to be as pleasant as the previous one. Sincerely,
Guest User
Checked in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 12, 2023
Safiatou in Reception welcomes us always with a smile. Although we arrived very early she checked us in to one of our rooms so our son was able to attend a. Online meeting in comfort. She quickly organised for the room to be made into twin rather than double. She also managed to find my swimming costume I left on our last stay. This is not a one off. She has been super helpful each time we stayed.
Response from Property: Dear Patricia DIOP, Many thanks for your great rate and comments regarding your experience at Ibis Dakar. Our team was more than glad to welcome you ! It’s always a pleasure to receive compliments. We will gladly share them with our team, especially with Safietou. Your satisfaction and comfort are our priority and also the best reward for our teams in order to keep on offering you a perfect quality of service.. Thank you again for taking the time to write us your precious opinion, and we hope your next stay at Ibis Dakar to be as pleasant as the previous one. Sincerely Prosper, The quality manager
Guest User
Checked in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 12, 2023
Ibis is located very central. Ha a good pool and is clean. We got a nice room, it was quiet, too. It:s in a guarded complex, therefore very safe. Problems we had: pool has very small number of sunbeds despite having space. No water kettle or mugs in room. No hand towels in room. Also, they run out of pool towels by the afternoon. Bar music is way too loud. Still, this was the only establishment in the mess that is Senegal that I would call a hotel.
Response from Property: Dear Anna Thank you very much for taking your time to share your experience with us at the Ibis Dakar. We were delighted to have you among us and even more to read that we were able to meet your expectations. It is with great joy that we receive your compliments but especially your suggestions which are the most important to us. Your total satisfaction is always our main priority. That is why we will not fail to take the points raised very seriously in order to ensure that we always offer you the best. The whole team thanks you again for this valuable advice and we hope to welcome you again very soon. Sincerely, the Quality Team
Guest User
Checked in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 12, 2023
Very nice hotel. Very good service. I was leaving over 6 weeks in the same Room 419. Especialy I would like to thank for EXCELENT ROOM SERVICE :) Mr. Becaye Sane is very profesional Person !!!! I traveling over 25 years around the entire world and I have never seen a profesional room service like this. Well done Mr. Becaye Sane!! Thank you .
Response from Property: Dear X2993TYandrzejs, Thank you for your great rate and comments regarding your stay at the Ibis Dakar. Our team was more than glad to welcome you ! Your satisfaction is our priority and also the best motivation and reward for our team in order to keep on offering you a perfect quality of service. We very much appreciate your compliments and we will gladly share those with our team, especially with M. Becaye SANE. Thank you again for taking the time to write us your precious opinion, and we hope that your next visit at the Ibis Dakar will be as pleasant as the previous one. Sincerely,
Guest User
Checked in Jan 2023
Travel with friends
4.0/5
Very Good
Posted on Jan 2, 2023
Clean with modern decor… Decent food and very friendly staff… Good wifi and worth the value compared to other hotels in Dakar! I really did enjoy the pool and outside areas. The drinks were very well-made also. It is the better of the hotels in comparison to its next-door neighbor Ibis.
Guest User
Checked in Dec 2021
Business travelers
5.0/5
Outstanding
Posted on Dec 1, 2021
Congratulations to all the staff of Ibis Hotel Dakar I really appreciate the service They’re all kind ❤️❤️ Thank you so much My partner and I was so happy to be there We really enjoyed our stay ♥️♥️♥️
Response from Property: Dear Aiiissaata, Many thanks for your rate and comments about your stay at the Ibis Dakar. Our team was more than glad to welcome you. Your satisfaction is the best reward for our staff, whor continuously work to give you a tailor made service. We will gladly share your compliments with all our team. Thank you again for taking the time to express your precious opinion and we hope your next visit at Ibis Dakar wil be as pleasant as the previous one. Sincerely,
Guest User
Checked in Dec 2021
Business travelers
4.0/5
Very Good
Posted on Dec 1, 2021
I have stayed at this hotel many times and every time I find the rooms very comfortable and very clean, The housekeeping is excellent and Omar was especially professional and polite. The front desk staff are very polite and helpful. Breakfast has a wide variety of choices and is very fresh.
Response from Property: Dear SeanRyder, Many thanks for your rate and good comments regarding your stay at the Ibis Dakar. Our team was more than glad to welcome you. Your satisfaction and comfort are our priority in order to keep on offering you a perfect quality of services. We will gladly share your compliments with all our team, especially with Omar. Thank you again for taking the time to express your precious opinion and we hope your next visit at Ibis Dakar to be as pleasant as the previous one. Sincerely