The worst thing about this hotel is the attitude of the waiter. When I first arrived at the front desk, my family asked if it was a sea view room. I replied yes, and the front desk said, "Yes, but it only has a side sea view. If you want a front view, you have to buy a suite." No smile at all. I remember the same problem I encountered when I checked in at Qiandao Lake, but the service lady had a nice smile. She said she didn’t see much of the lake and introduced the hotel facilities. In short, she felt at home. I am here. To be honest, the view is pretty good and there is a balcony, but the attitude of the lady at the front desk is really bad!
The picture of the room shows a washing machine. When I booked the room, I was surprised. Why is there a washing machine in the room? It is not a hotel apartment. Is it now popular for 4-star hotels to also add washing machines? But in fact, there is no such thing. To take a shower, you still have to stand in the bathtub and draw the shower curtain, just like the hotel did 30 years ago.
The breakfast tableware uses plastic tableware, which is rare in the same level. The texture is not good, and the breakfast is average.
The same goes for the waiter's attitude. The waiter checking the room card at the door raised his head when inserting the card and spent the rest of the time scrolling on his mobile phone. Unlike the hotel where I stayed in Kunming two days ago, every waiter he met would actively and enthusiastically say hello. Really none of the soft services in this hotel are warm. If we have to say the temperature, it can only be freezing point. Check-out is the same, and collecting the tableware is the same. We are used to saying thank you, but the waiter only collects the tableware himself without nodding. To respond, the hotel also arranged for milk and flower cakes to be delivered in the evening. They knocked on the door without a smile or greeting. It would be better to put them in the room first.
In fact, the boss spent this money to build a room with a balcony, and also arranged to send flowers, cakes and milk in the evening, which shows that the hotel management hopes to improve its hard and soft power. Unfortunately, at least the management personnel must be unqualified and unreasonable. The system and culture enhance service awareness. In fact, most people who live in 4-star hotels are probably like us. They require a certain quality, Cp value, and warm service to win real repeat customers. After all, everyone spends money to be happy.
In addition, the water pressure in this hotel is not enough. The water pressure in the shower is not good enough and the experience is not good. It takes a long time to wait for hot water. For the same price, I will try Wyndham next time.
By the way, slippers are easy to wear
This is the longest comment I have ever written. I hope it is useful to you, because I have set a goal to become a more useful person this year.
Original TextTranslation provided by Google