Reviews of Erhai Bay Holiday Hotel

Response from Property: 尊敬的賓客您好！感謝您的真實評價！很高興您喜歡我們一線洱海的視野，也感謝您認可酒店的位置和周邊便利。關於入住高峯電梯等候時間較長的問題，我們已高度重視，正在優化高峯時段的調度與引導，努力提升入住體驗。期待再次與您相遇，祝您旅途愉快！

Response from Property: Dear Guest, We felt a mix of emotions after reading your review. On one hand, we are deeply sorry for the unpleasant start to your stay. From the system malfunction causing duplicate bookings to the minor cleaning issue, these oversights ruined your enjoyment of the beautiful Erhai Lake view, and we are truly apologetic. On the other hand, we are very touched by your understanding and appreciation. Thank you for your positive feedback on the front desk staff's service, and thank you for your appreciation of the hotel's sea view; this is our greatest motivation. We have noted the system and cleaning issues you mentioned and have listed them as key areas for improvement in the near future. We hope that every guest will experience perfection and surprise when they open their room door. We look forward to meeting you again by Erhai Lake when spring arrives and making up for this disappointment.

Response from Property: 尊敬的賓客您好，感謝您的奢華體驗分享！70㎡的複式海景套房，旨在為您打造一處遠離喧囂的私人行宮。很高興您能透過全景窗捕捉到大理的絕美風光，也感謝您對我們“服務一流”的高度認可——這是我們團隊最引以為傲的勛章。我們已將您的讚許傳達給全體員工，期待再次為您提供超越期待的管家式服務。

Response from Property: 尊敬的賓客您好，感謝您的喜愛與續住認可！能讓您覺得房間、環境和性價比都滿意，還選擇多住兩天，是我們最大的榮幸。期待您下次再來，我們一直都在～

Response from Property: Dear Guest, we are delighted to receive your positive review. We appreciate that you choose our hotel every time you visit Dali. Making you feel at home is our greatest affirmation. The expansive views near Erhai Lake, convenient transportation, clean and well-equipped rooms, warm service, authentic breakfast, and thoughtful luggage storage service are all aspects we strive to improve. We look forward to your next visit and wish you a wonderful and comfortable stay in Dali!

Response from Property: Dear Guest, thank you so much for choosing to stay here and sharing such a detailed experience! We are delighted that you were able to step out of your room and be greeted by the magnificent view of Erhai Lake, and enjoy the spacious comfort of the duplex room in autumn. We are also especially grateful for your recognition of our service and breakfast; it is our honor to satisfy your culinary cravings! We have taken note of the issue of the lack of air conditioning in the upper-floor rooms and will evaluate and optimize solutions to ensure a more comfortable stay in all seasons. We look forward to welcoming you back in the summer, allowing you to enjoy both the magnificent view of Erhai Lake and a cool and pleasant stay. We wish you a pleasant journey and all the best!

Response from Property: Dear Guest, thank you so much for taking the time to share such detailed feedback! The sunset over Cangshan Mountain and the neon lights of the city at night, as you described, are exactly the kinds of scenery we hope to bring to every guest. We are truly delighted that you enjoyed it so much. Regarding your question about the location, we have compiled several convenient transportation guides to Dali Ancient Town and Cangshan Mountain, which will be shared with our guests in the future. Our suggestion about the laundry facilities has also been shared with the hotel operations team, and we are actively evaluating its feasibility to better meet the needs of long-distance travelers. Thank you again for your sincere suggestions. We look forward to presenting the beauty of Cangshan Mountain and Erhai Lake to you again in the future. We wish you a pleasant journey and all the best!

Response from Property: 尊敬的賓客您好，太感謝你的認可啦！能讓你感受到房間的乾淨整潔，還通過免費升級套房、快速解決電視和浴室問題彌補老舊的小遺憾，我們超滿足～ 後續會繼續優化服務，期待下次再來呀！

Response from Property: 尊敬的賓客您好，假期能得到您的肯定太治癒啦！這個價位的房型+免費升級，再搭配隔音好、停車便、有早餐的實用配置，就是想讓您的旅行少點顧慮～ 感謝您選擇我們這類大型酒店，我們會堅守品質，期待您下次出行再來“打卡”，祝您事事順意！

Response from Property: Dear Guest, thank you for your recognition and understanding! We are delighted that the excellent location, quiet environment, and beautiful views of Cangshan Mountain and Erhai Lake from your window satisfied you. We are also pleased that the old bathroom did not affect your stay. We have noted your suggestions for improvement and will gradually upgrade the facilities. We look forward to your next visit!

Response from Property: Dear Guest, thank you for your honest feedback and recommendation! We are honored to have become your top choice for viewing Erhai Lake. We are very encouraged by your positive feedback regarding the full balcony sea view, the convenience of the practical appliances, the convenient location, and the delicious breakfast. We will diligently address the issues of air conditioning noise and the building's age to strive for an even better experience next time. We wish you a pleasant journey and all the best!

Response from Property: 尊敬的賓客您好，謝謝您的強烈推薦！能成為您大理之行的優質選擇，用陽台的絕美景緻、舒心的居住環境和貼心服務打動您，我們深感榮幸～ 大理的風還會吹向遠方，我們也盼着再次迎接您和朋友，祝您旅途愉快、萬事勝意！