Guest User
August 23, 2022
We booked for three nights, and the second floor was arranged for us on the first night. The guy at the front desk said that since there were elderly people among us, the second floor was more convenient. I said it didn’t matter. It was perfectly fine to go up and down the third floor, mainly because of the good view. At first glance, the view was terrible. There was something blocking the front of the room. I booked a parent-child mountain view room. What about the mountain view? I want to change to the one upstairs, but actually the third floor is already occupied. The guy at the front desk was very nice and said he would help us move upstairs the next day. He helped us carry our luggage up after we packed it.
It’s hard to describe the decoration and hygiene of the rooms on the second floor. This is the actual picture. The third floor is slightly better. There wasn't even a towel rack or a shelf for clothes in the bathroom, and the shower water came out of the floor and leaked all over the floor. There is no wardrobe in the room to dry clothes, and there is not even a point where you can pull a rope to dry clothes. You can only go to the third floor platform to dry it.
The hotel is located near the ancient city of Dali, in a shabby street, so the hotel is also very small. This is an objective factor. When I first came here, I felt heartbroken. To be honest, I was very disappointed. It cost more than 700 yuan a night for this level. ... I have booked seven to eight hundred and one nights in Kunming, Lijiang, and Xishuangbanna before. The hotels are very, very beautiful, not to mention the swimming pools. The hotels are all equipped with breakfast, and there is airport pick-up starting from three nights. , I asked the boss of this hotel, and he said there was no airport pick-up, but I could pay 60 yuan if I wanted to. I said that every customer service review on Ctrip said that airport pick-up was available on three nights, but the boss said, no, if there is no pick-up, it is the off-season. I said it didn't mention the off-peak and peak seasons, but the boss said it would be meaningless if you just kept talking. My God, your service is what you marked in it, and now you are saying that the guests are just talking about it?
Later, I went to Longchun Wharf and Fengxi Village. The scenery there was much better. It is recommended to book two months in advance during the peak season. The scenery of Erhai Lake is still better, and the ancient city of Dali is actually very average. This time, we booked hotels in other cities in Yunnan three or two days in advance, but we couldn’t book the Erhai Hotel in Dali. I looked at the pictures of the hotel carefully, but I still misjudged it. It also said that it will be renovated in 2021. I was really convinced. Do you think this floor has just been renovated? What I was most afraid of was that it would be dirty and old, so I chose this one over thousands of options, but it didn’t turn out that way. Even the flowers and plants in the corridor are withered and messy, and they are not properly taken care of, so they cannot be looked at carefully.
I know I will be dissed by my boss if I post this, but the above descriptions are all true. I spent more than 2,000 yuan to stay for three nights, but there was no breakfast, no transfer, and the hygiene was not satisfactory. The guy at the front desk was pretty nice.
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