Vienna Hotel (Dali Port Cruise Terminal)

Reviews of Vienna Hotel (Dali Port Cruise Terminal)

Vienna Hotel (Dali Port Cruise Terminal)

No. 003, Binhai Avenue, Dali, Yunnan, ChinaSee Hotel Details
Vienna Hotel (Dali Port Cruise Terminal)
Vienna Hotel (Dali Port Cruise Terminal)Vienna Hotel (Dali Port Cruise Terminal)Vienna Hotel (Dali Port Cruise Terminal)
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Guest Reviews

9.5/10
Outstanding
1824 Reviews
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.6
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All reviews(1824)
Positive reviews(1785)
Reviews with photos/video(490)
Nice sea view(269)
Delicious breakfast(265)
Classy environment(160)
Friendly front desk staff(111)
Offers pick-up/drop-offs(56)
Close to beach(41)
Has French windows(12)
Negative reviews(39)
Guest User
Superior 2-bed Room
Stay Date Mar 2025
Couples
2 Reviews
9.5/10
Amazing
Posted on Apr 15, 2025
Appreciated the free room upgrade and complimentary pick up. The breakfast provided was simple, with live station of 米线. There’s complimentary photo shooting that starts at 9am that I did not manage to try. There are props on the top floor overseeing Erhai. Bottles of water is available by the lift in “buffet” style. The room is by a busy road, the noise from the cars are unavoidable. Guests smoke in the lift and hotel lobby though there’s sign no smoking.
Response from Property: I am very sad that I didn't get your 5 points. However, I am very happy to see that you are quite satisfied with the location. I will keep working hard to do better! In order to bring you a better stay experience, please believe that we will continue to improve and do better. We attach great importance to your opinions. We look forward to meeting you next time and will bring you different surprises.
Guest User
Superior Queen Room
Stay Date Sep 2024
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Oct 21, 2024
It was something excel our expectation with good view and friendly staff. Meeting with tourists from other countries was a big sharing. The only setback maybe the only one lift available but it did not affect us as we could sleep late and be relaxed in this cozy setting
Response from Property: 尊敬的賓客,您好!我是您的網上貼身管家小維,感謝您在百忙之中為我們點評,賓客的滿意是檢驗我們服務的唯一標準,您的滿意是我們工作最大的動力,感謝您誠摯的評價,正如有了像您一樣尊貴的客人,一直給我們建議和鼓勵,我們才能不斷前行,不斷進步,酒店全體員工期待您的再次光臨~
Mony Soeun
Queen Room With Sea View
Stay Date Mar 2024
Couples
3 Reviews
7.0/10
Posted on Apr 15, 2024
Good location, next to Erhai Lake, but noisy traffic. Not clean enough and fit to the price they set. Breakfast hall is like canteen. We chose non-smoking room but still smell cigarettes.
Response from Property: Thank you for your comments and suggestions, let us know that the service and quality are endless, we will definitely strengthen the management of several questions you raised, immediately start to rectify, and look forward to your next visit!
MaYihan
Superior Queen Room
Stay Date Aug 2024
Family
2 Reviews
7.0/10
Posted on Sep 9, 2024
Make sure not to book a room on the first floor. Those rooms on the first floor are directly facing the pavement, while the pedestrians can just look into your room. It's also loud at night because of all the traffic. We stayed three nights and had to change room once due to the bad odor from the drain. The breakfast options are quite boring, with only one small noodles station and limited warm food. No Western breakfast except toasts. The location is good. Not far away from the city center and train station, with a good variety of restaurant options. The bed is comfortable and is actually king-sized.
Response from Property: 尊敬的貴賓您好,首先很感謝您選擇了維也納酒店(大理海景店),選擇我們酒店時肯定是帶着對酒店的認可以及美好的心情的。但是此次未能給您帶來滿意的入住體驗,我們萬分的抱歉,辜負了您對酒店的期望。對於您反饋的問題,我們已經向領導反饋,領導這邊很重視您的入住體驗,並要求相關部門作出整改。我們會再接再厲做到為每一位遠道而來的朋友做好細節方面的工作,讓您旅途更加舒適。希望您能一如既往的相信我們,期待您的下次光臨,也希望您能在下次入住的時候給予我們更多的意見及建議我們去改進,祝您生活愉快!
Suwandy
Superior 2-bed Room
Stay Date Dec 2024
Family
7 Reviews
10.0/10
Outstanding
Posted on Jan 13, 2025
Check-out 2 Pm , Breakfast , Location , Staff Hotel ok
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再親愛滴小主~感謝您的肯定,您的肯定是對小維最大支持!小維很榮幸能得到您的滿分表揚,心裏感覺真是比嚐到蜂蜜還要甜,小維們會一如既往的保持着優質的服務哦~也感謝您將這份喜歡分享給大家,滿意衹是起點,在維也納我們信奉客人是鄰里,所以您在入住間的一切,我們都尤為的關心,小維一定會將更好的自己展現給您,一直陪在您的身邊,小維勵志服務好每一位家人,期待您常回家看看接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Queen Room
Stay Date Jun 2024
Family
5 Reviews
9.0/10
Great
Posted on Aug 17, 2024
The service is great! People working there are very friendly and helpful. Morning breakfast is great. The only thing is our room is close to the street so loudly. Others are good.
Response from Property: Hello distinguished guests, first of all, thank you very much for choosing Vienna Hotel (Dali Port Wharf Branch), choose our hotel must be with the recognition of the hotel and a good mood. However, we are very sorry that we have not been able to bring you a satisfactory stay this time, and we have disappointed your expectations of the hotel. For your feedback, we have given feedback to the leadership, who attaches great importance to your stay experience and will actively make improvements in the future. We will make persistent efforts to do a good job in the details for every friend who comes from afar, so that you can make your journey more comfortable. I hope you can continue to believe in us, look forward to your next visit, and hope that you can give us more opinions and suggestions to improve the next stay, I wish you a happy life!
Yhingariya
Queen Room With Lake View
Stay Date May 2024
Couples
9 Reviews
8.5/10
Very Good
Posted on Jul 3, 2024
The toom in the second floor is easily seen by passing by people who come to see the lake. However, the view is good. Breakfast are vary of choices. Negative: I booked non-smoking room but when other rooms nearby smoke it leaks in. So we need to endure with the smell
Response from Property: 沒有得到您5分的肯定小維很傷心哦~不過看到小主對服務比較滿意,小維還是很開心的,小維會一直努力做到更好!衹為給您帶來更好的入住體驗,請相信我們小維會不斷改進,越做越好的,對於您提出的意見,小維們很是重視,小維期待着與您的下次相遇,會有給您帶來不一樣的驚喜喲~
Sylvia0121
Queen Room With Lake View
Stay Date Mar 2025
Business travelers
5 Reviews
10.0/10
Outstanding
Posted on Apr 18, 2025
Great hospitality and locations.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。看到您的點評小維們萬分開心。很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為客人服務。下一站您會在哪裡?分開後的旅行,一定照顧好自己,旅行的路上,不停地奔波,記得我們小維哦。經常來看看,我們期待您下次的到來哦!再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonymous User
Superior 2-bed Room
Stay Date May 2024
Travel with friends
5 Reviews
9.0/10
Great
Posted on Jun 4, 2024
Able to have lake view from room yet is directly at road side, that we don't need to carry the luggage along the way. Their service is efficient and responsive.
Response from Property: 'm very sad that l didn't get your 5points ~ But l'm still very happy tosee that the owner is satisfied withthe sanitation and facilities, and l wilalways strive to do better! Just tobring you a better stay experience,please believe that our Xiaowei wilcontinue to improve and do betterand better. We attach greatimportance to your suggestions, andXiaowei is looking forward tomeeting you next time, which willbring you different surprises ~
Thitirat
Superior 2-bed Room
Stay Date Mar 2025
Travel with friends
4 Reviews
8.0/10
Very Good
Posted on Apr 6, 2025
nice location silent
Response from Property: 沒有得到您5分的肯定小維很傷心哦~不過看到小主對位置還比較滿意,小維還是很開心的,小維會一直努力做到更好!衹為給您帶來更好的入住體驗,請相信我們小維會不斷改進,越做越好的,對於您提出的意見,小維們很是重視,小維期待着與您的下次相遇,會有給您帶來不一樣的驚喜喲~
Guest User
Superior 2-bed Room
Stay Date Apr 2025
Travel with friends
52 Reviews
10.0/10
Outstanding
Posted on May 16, 2025
The hotel is right next to Erhai Park on Binhai Avenue, which is very convenient for traveling or dining. The rooms are very clean and the buffet breakfast is also very rich. Branded hotels are guaranteed.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your thoughtful review. I am really happy. I am glad that you can recognize Vienna and the room that I carefully prepared for you. I am very happy to meet you and hope to be your friend. Your encouragement and support are the goal that drives me forward. I will work harder to improve the quality of service. Thank you for your appreciation and love for Vienna. Vienna also likes you. Welcome to stay at Vienna Hotel again. Thank you and look forward to your visit again!
Guest User
2-bed Room With Lake View
Stay Date Apr 2025
Family
1 Reviews
10.0/10
Outstanding
Posted on May 16, 2025
The room is bright and spacious, with complete facilities, clean and tidy. You can drink small bottles of mineral water. You can see the endless Erhai Lake when you enter the room. There are also disposable face towels in the room. The waiter is friendly and responsive. The bath water is hot 24 hours a day, and the bathroom is very clean. The breakfast is also good, rich, dry, and clean. I will choose this hotel next time.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Xiaowei is very happy to see your comments. It is an honor that our service has received such a high evaluation from you. We will continue to maintain this enthusiasm and sincere service to our guests. Where will you be next? After the separation, you must take good care of yourself. On the road of travel, you keep running around, remember our Xiaowei. Come and see us often, we look forward to your next visit! Thank you again for your affirmation of the hotel, looking forward to visiting again, wish you a pleasant journey!
Guest User
2-bed Room With Mountain View
Stay Date Apr 2025
Travel with friends
1 Reviews
9.5/10
Amazing
Posted on May 13, 2025
The room is spacious and quiet at night. It's very comfortable to sleep. The hotel breakfast is light and rich in variety. The yogurt is also delicious. The view from the roof is very good. You can see Cangshan Mountain and Erhai Lake~
Show OriginalGoogle Translated
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。入住期間您有任何問題,可以隨時聯繫我們,24小時為您竭誠服務喔。我們希望在不久的將來能有機會為您奉上更好的服務。期待您的再次光臨!
Guest User
Queen Room With Sea View
Stay Date Mar 2025
Solo travelers
9 Reviews
10.0/10
Outstanding
Posted on May 17, 2025
It's pretty good. Although the price is a little expensive, it's worth it. The sea view is great. I will choose this place next time. Free pick-up from the station or airport (book one day in advance): I made a late reservation. I called the front desk at around 10 o'clock in the morning to ask if they could pick me up. The front desk lady arranged it for us very quickly. Facilities: relatively new. Hygiene: quite good. Environment: the sea view is very good. Service: quite good.
Show OriginalGoogle Translated
Response from Property: Dear guest, thank you very much for your thoughtful review. I am really happy. I am glad that you can recognize Vienna and the room that I carefully prepared for you. I am very happy to meet you and hope to be your friend. Your encouragement and support are the goal that drives me forward. I will work harder to improve the quality of service. Thank you for your appreciation and love for Vienna. Vienna also likes you. Welcome to stay at Vienna Hotel again. Thank you and look forward to your visit again!
Guest User
Superior Queen Room
Stay Date Mar 2025
Business travelers
10 Reviews
10.0/10
Outstanding
Posted on May 2, 2025
Opposite the hotel is Erhai Lake, which can be seen from the room. There is an observation deck on the top floor, which is very photogenic. The hotel is clean. Although it is on the street, it is not noisy at night. It costs 30 yuan to take a taxi to the ancient city and the airport. Opposite is the cruise ship terminal, and there is also a food street nearby, which is very convenient for eating, staying and traveling. The hotel environment is good and clean.
Show OriginalGoogle Translated
Response from Property: Dear guests, hello! I am your online butler Xiao Wei. Thank you for your review in your busy schedule. Guest satisfaction is the only standard for testing our services. Your satisfaction is the greatest motivation for our work. Thank you for your sincere evaluation. Just as we have distinguished guests like you who have been giving us advice and encouragement, we can keep moving forward and making continuous progress. Vienna has nearly a thousand branches across the country. No matter where you are, Vienna Hotel will provide you with a comfortable home-like accommodation and the most active and enthusiastic service to give you the best enjoyment! All the hotel staff look forward to your visit again~