Hengli Hotel Dalian

The room was clean and tidy, with a practical layout. The views were absolutely stunning. This was one of the most comfortable stays I've had in years – absolutely fantastic!

We were a family traveling during the May Day holiday, and despite the crowds, it was great. We had a sea-view room, and the kids were thrilled to see so many people around. The staff service was excellent. The sea view was spectacular; we could even see seagulls from our room in the morning, which put us in a wonderful mood. We'll definitely be back!

Location: Unbeatable sea view. Facilities: Well-equipped. Hygiene: Clean and tidy. Service: Excellent service. The prices are too high during holidays; I recommend traveling during off-peak seasons for better value for money.

I rarely rate hotels; it's either excellent or terrible. Hengli definitely falls into the latter category. I'm genuinely curious if Dalian's standard for a 'super five-star' hotel differs from elsewhere: 1. **Room:** I stayed in a sea-view room with a living area, which should have been a plus. However, the decor felt straight out of 20 years ago, more like a service apartment than a luxurious five-star hotel. There was no resemblance to what you'd expect from a high-end establishment in terms of design. 2. **Elevators:** There are five elevators in total. I can understand high-rise elevators being crowded and slow, but there's absolutely no indication of which elevator is arriving. You have to constantly watch each one. To make matters worse, the up/down arrows are poorly displayed; what looks like 'up' is actually 'down,' and vice-versa. Perhaps I'm just not accustomed to such 'advanced' (or AI-driven) systems. 3. **Food Delivery:** This is truly bizarre, utterly bizarre for a 'super five-star' hotel. Delivery personnel are allowed to roam freely throughout the building. As a guest, I need my room card to access floors, but delivery drivers seem to have unrestricted access, even bringing food directly to your door. While convenient, it completely erodes any sense of security. 4. **Breakfast:** I have to say, this is the worst-designed breakfast layout I've ever encountered in a star-rated hotel restaurant. All the food stations are clustered at one end, meaning every guest has to trek all the way there to get their food, then trek all the way back. You're constantly dodging children running around and staff collecting dishes, it feels like navigating a maze or playing a video game. These four points are genuinely things I've never experienced before, and I simply couldn't help but complain. Oh, and as a bonus, I found a dirty spoon in the restaurant...

An unexpected great stay! The night before check-in, customer service called to ask about my needs and estimated arrival time. Upon arrival, I didn't have to wait long to check in quickly. A big thank you to the front desk lady for upgrading my room type – the view was absolutely stunning, I'm so pleased! The weather was exceptionally good on the day I left, which made the trip even more enjoyable. I'll definitely consider staying at Hengli again next time!

Fantastic! The view is absolutely stunning! We had an amazing experience at this Dalian beachfront apartment. The huge floor-to-ceiling windows offer an unobstructed view directly onto the sea. You can watch the sunrise over the ocean in the morning, enjoy a breathtaking sunset in the evening, and admire the night view of the cross-sea bridge. The room is clean and tidy, and all the amenities are provided. You can hear the sound of the waves right from your bed, and the sea breeze is incredibly relaxing and comfortable. It's also conveniently located for getting around. I'll definitely choose this place again on my next trip to Dalian.

The hardware is stunning, and the customer service is warm, but the HVAC system desperately needs an upgrade. My recent stay at the Grand Hyatt Dalian was a mixed bag, truly 'fire and ice' – the hardware facilities and customer service were impressive, but the issues with the HVAC system significantly impacted the comfort of my stay. I hope the hotel takes this seriously and rectifies it soon. First, let's talk about the hardware. The Grand Hyatt Dalian indeed lives up to the standards of a high-end hotel. The room was spacious and well-designed, with clearly defined living room, bedroom, kitchen, and bathroom areas. The marble floors, quality furniture, and modern bathroom fixtures (separate shower, smart toilet, large mirror) all exuded sophistication. Especially noteworthy was the view from my high-floor room; through the expansive floor-to-ceiling windows, I had a panoramic view of the European-style architecture of Dalian East Port Venice Water City and the vast seascape. The scenery, particularly in the morning and evening, was captivating. This kind of scenic resource is quite rare among hotels in Dalian. The kitchen was equipped with appliances like a refrigerator and washing machine, which are very practical for long-stay guests, showing the hotel's genuine investment in its hardware. The customer service experience was another major highlight of this stay. The front desk staff, especially Ms. Wang, left a deep impression on me. From check-in to subsequent service responses, she maintained a proactive and enthusiastic attitude. She demonstrated professional service quality and genuine service awareness in all aspects. This 'home away from home' experience added a lot to the overall stay. The only drawback was the hotel's 'crummy' HVAC system, which was the biggest complaint of this stay. During my stay, the day and night temperatures varied greatly. In the middle of the night, the room temperature rose abnormally. The hotel management set the central air conditioning control, and the temperature was set to 30+ degrees Celsius. The stuffy, hot air made it impossible to sleep, seriously affecting my sleep quality. I came to Dalian to participate in a marathon, and such a hot temperature was really unbearable. What was even more frustrating was that due to the high floor, the room windows had a tilt-and-turn design with a narrow opening angle. Coupled with potential positive pressure ventilation indoors (meaning indoor air pressure is higher than outdoors, hindering natural ventilation), even opening the window couldn't achieve effective air circulation. I was left to 'steam in a sauna' in the stuffy, hot room. This contrast of 'high-end hardware, discounted experience' indeed significantly lowered the overall comfort of the stay. In summary, the Grand Hyatt Dalian demonstrated the quality expected of a high-end hotel in its hardware and customer service, and its scenic resources are a unique advantage. However, if the issues with the HVAC system are not resolved, it will directly affect the core guest experience – the quality of rest. I recommend that the hotel promptly inspect and upgrade the air conditioning system and optimize the room's ventilation design (for example, consider adding mechanical ventilation equipment or communicating with property management to improve window ventilation methods). This will allow guests to enjoy the beautiful scenery and excellent service while also having a comfortable and pleasant living environment. I look forward to the hotel's improved performance, and I will definitely choose to stay again then. This year's Dalian Marathon, due to lack of sleep, affected my personal best goal, and I plan to return next year, hoping to see improvements in hotel services as well.

Extremely comfortable, the bar and floor staff were all very warm and polite. The service was 5-star, and the environment was cozy. It was an excellent trip; I'll definitely come back here next time. Being able to see the sea, have a meal, and explore the night view nearby was perfect. Really great!