Dalian Railway Station Zhongshan Square Furong International Hotel

We came to Malaysia for a trip, and the location was excellent, within walking distance of the train and subway stations. The room was clean and tidy. My family had breakfast there, and they were very satisfied with the wide variety of options.

Great location, and the front desk staff are really welcoming. I'll definitely be back next time!

This stay at the Furong International Hotel was truly the worst hotel experience I've ever had. I have to expose this to prevent others from repeating it! The next day at noon, just as we were about to leave for our trip, the housekeeping staff knocked on the door and asked if I needed cleaning. I clearly indicated yes and placed my used bath towel and bathrobe in the sink for them to change. The staff simply hung the bathrobe back where it belonged. When I asked if toiletries weren't changed daily, they retorted, "Why do you need to change them after just one use?" I emphasized the cleaning standards, and only then did they reluctantly agree to change them. When I returned to the hotel that evening, the sight infuriated me even more. A folded bathrobe was left where my suitcases were, and the disposable slippers hadn't been replaced. The restroom paper hadn't been replaced (the paper had already been used up when I checked in). I immediately called the front desk, but the staff were rude. They explained the paper was forgotten because the waiter was busy and could just replace it. They also said I needed to ask the staff for the disposable slippers separately. I asked about the bathrobe, and she insisted it was new. However, when I questioned why it was on my suitcase, she said she didn't know and would ask the waiter. She then asked if I needed a replacement. Wasn't that asking knowingly? I asked her for a solution, and she said she would. However, upon check-out, the bathrobe hadn't been changed, and no one had given me any response. The hair on the bathroom floor was still there, completely untouched. Besides these service and hygiene issues, the hotel's bathing experience was also extremely poor. The water was hot and cold, freezing me when it was cold, and nearly scalding when it was hot, making it impossible to have a proper bath. I thought I'd paid for a comfortable stay, but it turned out to be a complete disaster. This hotel's hygiene was substandard, and the service was a mess. They ignored my reasonable requests. I will definitely not be returning. I also urge everyone to choose carefully and not be fooled by this hotel's promotional advertising!