I used to be a big fan of the Ji Hotel chain, but this stay completely changed my mind. We arrived at the hotel in the early hours of the morning, only to be told that the entire building had no air conditioning. Apparently, it wouldn't be turned on until June 16th. With temperatures close to 30°C that day in Dalian, it was incredibly frustrating that the hotel staff didn't bother to call us beforehand to inform us or ask if we'd like to switch hotels. Instead, they waited until 1 AM when we had already arrived to break the news (which felt like a sneaky way of forcing us to accept it, because who's going to go hotel hunting at 1 AM?).
We found this level of service completely unacceptable. To make matters worse, when we tried to check in, our room hadn't even been cleaned yet. It took two front desk staff members ages to finally find us an available room. Honestly, it was a pretty speechless experience.
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