Foqiangongguoseng
March 17, 2024
This hotel is my favorite place to stay when I return to Dalian in 2023. Let me talk about the advantages:
1. Excellent location, you can solve everything in a hundred steps:
2. The bedding is excellent and your sleep is better than at home.
3. The room service lady is kind, diligent and responsive to all requests.
4. The breakfast is rich in variety, and the tea, fruits and snacks picked up by the front desk are very considerate and pleasant.
5. Self-service laundry room and treadmill (although the instruments are not easy to use)
6. You can hail a taxi at the door, which is friendly to the elderly.
7. The two boys at the front desk are young and professional. Regardless of whether they can meet the needs of customers, they do their best.
shortcoming:
The young girl at the front desk is really a decoration and a burden.
Almost the first reaction when a guest makes a request is: no, no, no, no sense of service at all 😂 and the response is slow and inefficient.
Once there are no guests, they start to climb on the counter and check their mobile phones, or fight with colleagues. It really feels like they are here to damage the image of the hotel.
It seems that instead of having a facade, the front desk needs some 35-year-old older ladies with service spirit, rather than those young ladies who are ignorant of the world and need others to look at their ignorant faces!
I really have a strong feeling when I come here this time. As a Dalian person, I know that we speak loudly and harshly, but you are the front desk. I really like the front desk of a big hotel in the city center. Dealing with yourself and guests in this way is good for yourself and the guests. The hotel's one is irresponsible!
Evaluate carefully! Speak from the bottom of my heart!
Original TextTranslation provided by Google